Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.
We are recruiting to fill the position below:
Job Title: Head, Client Service
Location: Nigeria
Description
- The Head of Client and Industry will be responsible for establishing Workforce Group as a clear thought leader in the Human Resource Management space and executing the firm’s strategy to become the leading management consulting firm.
- The ideal individual will act as internal support to the business units under Workforce Group, making research and giving market insight across all industries.
Responsibilities
- Prepare, research, and write persuasive proposals.
- Proposal writing, working in conjunction with the LOBs.
- Conduct research and develop thought-leadership marketing publications on opportunities and macro trends (e.g. technology, workforce demographics, etc.) impacting HR practitioners.
- Conduct qualitative and quantitative research projects (internally and externally) to inform Workforce Group’s publication strategy.
- Proof-read and edit submitted content from team members from different lines of business to meet Workforce Group’s agreed publishable standards.
- Ensure consistency of grammar, spelling, punctuation, usage, syntax, idiom, form, and writing style on each Workforce Group publication.
- Ensure verifiability of Workforce Group published content by maintaining research files (which includes proofs, source material, and documentation) for each publication.
- Ensure usage of appropriate images, charts, infographics, captions, etc. on each Workforce Group publication by working closely with the marketing support team.
- Work with the marketing team to track social media metrics to analyze the success of Workforce Group’s thought-leadership content marketing efforts for each line of business and optimize accordingly.
- Build a research design that is fit for purpose, methodologically sound, and stands up to external media and academic scrutiny as well as is cost-effective and timely to deliver.
- Build on existing initiatives to curate learning engagement opportunities for Workforce Group’s current bank of research, seek feedback on performance to ensure ongoing improvement, and develop new research and learning strategies.
- Be operationally and financially accountable for the thought-leadership research, set timelines and ensure that they are met, and ensure that client requests and incidental events are responded to quickly and appropriately.
- Mentor and manage both direct and indirect reports to ensure that projects are completed and employee expertise is being developed effectively.
Application Closing Date
Not Specified.
Job Title: Client Service Manager
Location: Nigeria
Description
- The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting the technical requirements of clients, and providing technical information to clients.
- The Client Service Manager will be responsible for client retention and growth.
Requirements
- Creating sales opportunities through inbound lead follow-up, calls, and emails,
- Maintain and expand the sales pipeline within the target markets for The Zone
- Act as a tour manager for the Zone.
- Preparation and communication of client proposals.
- Working directly and closely with the Marketing department to create awareness for the Zone within the Zones’ target market, account management, and the provision of a 5-star client experience.
- Ensure adequate maintenance of the facility to ensure service delivery.
- Continuous and consistent competitive analysis.
- Create, strengthen, and manage partnerships in order to deliver on an agreed strategy.
- Preparation of weekly, monthly, quarterly, and annual strategic plans prior to review.
- Preparation of tenancy agreements and ensuring tenancy checks are in place.
- Preparation of project plans and budget per event.
- Preparation of invoices and chasing receivables with clients.
- Effective supervision of client experience officers.
Application Closing Date
Not Specified.
Job Title: Credit File Management Officer
Location: Nigeria
Employment Type: Full-time
Job Summary
- Assists the Team Lead, Credit Files & Documentation Custody in the centralization and warehousing of all customers’ security documents (collaterals) in a vault.
Responsibilities
- Collection of new security documents (for fresh facilities and renewal) from branches, head office departments, CBG and warehousing them in the vault
- Authenticates to ensure that the collected documentation conforms with the Bank’s standard documentation whilst complying with local legal, regulatory, and internal requirements
- Maintains a master checklist with respect to each facility type and also ensures that the checklist is completed in terms of required documents and duly signed by the branch and customer
- Ensure the vault is secured under dual control lock (combination lock and key)
- Ensure the documents received are captured in the security document database
- Ensure regular update of the security documents database with new documents and those released to RMs
- Ensure the release of security documents to RMs according to the bank’s policy.
- Ensures the register is signed and photocopied documents endorsed with details of his/her name, staff ID, GSM no, and signature
- Recording of documents to be released in the log register with the photocopies kept in a customer file
- Ensure complete documentation review and approval on STAR Credit Workflow (after receiving the physical documents).
Requirements
- A good First Degree in any discipline
- A Second Degree would be an added advantage
- Not more than 28years
- 2 – 3 years minimum experience in File Management
- Good knowledge of the various types of Security documents (Collateral)
- Good knowledge of Microsoft Office application (strong knowledge in Excel)
- Ability to use Credit application system.
Application Closing Date
31st March 2022.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@workforcegroup.com using the Job Title as the subject of the mail.
Job Title: Direct/Loan Sales Agent
Locations: Nigeria
Employment Type: Full-time
Key Responsibilities
- Customer acquisition through sales of the company’s products and services.
- Driving liability balances of accounts opened.
- Cross-selling of company products and services.
- Participate in market storms, community fairs, and cluster marketing events.
- Ensure consistent high-quality service delivery.
- Canvassing assigned territories to present company products to potential customers.
Requirements
- B.Sc and HND qualification.
- 0 – 2 years of work experience.
- Not more than 28 years
- Must have flair for sales
- Excellent networking skills
- Strong negotiation skills
- Good communication skills.
Remuneration
N52,000 Monthly Net + Commission, HMO, and Pension.
Application Closing Date
25th April 2022.
Job Title: Contact Centre/Telesales Agent(Hausa/Igbo Speaking)
Locations: Nigeria
Employment Type: Full-time
Responsibilities
- Managing large amounts of inbound and outbound calls promptly.
- Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
Requirements
- B.Sc or HND qualification with a minimum of 2 years experience in a call center or customer service environment.
- Not More than 28 years
- Applicants must have a good understanding of the Ibo or Hausa languages.
- Must be able to read, speak and write Ibo, Yoruba, or Hausa languages fluently.
- Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
- Proficient in the usage of Microsoft packages.
- Fluency in the Hausa, Igbo, or Yoruba Language
- Knowledge of customer service telephony and technology.
- Good data entry and typing skills.
- Excellent communication and problem–solving skills.
- Ability to understand individual differences.
- Proficiency in driving Sales will be an added advantage.
Salary
- N75,000 monthly net pay plus HMO and Pension.
Application Closing Date
25th April 2022.
Job Title: Call Center Agent
Location: Nationwide
Employment Type: Full-time
Requirements
- B.Sc (Second class lower minimum) or HND (Lower credit minimum)
- Age: 30 years and below.
Application Closing Date
31st March 2022.
Job Title: HR Expert in Residence
Location: Nigeria
Description
- The role-holder is a digital-savvy HR Expert who is passionate about helping HR Professionals learn/grow and will be responsible for aligning all Business & HR Africa’s communications, social media, and marketing content to create a strong brand identity and bring all digital community experiences to life for mid-to-senior level HR & Business professionals.
- The HR Expert in Residence will lead and participate in all conversations to help educate potential and current clients about Business & HR in Africa and help establish the company as the trusted authority in the HR industry.
- This is to increase our brand recognition, not just of service offerings but also to lead and educate in the HR industry.
Requirements
- Display a good understanding of HR topics, policies, and procedures, with specific skills in training strategies.
- Have sound research and analytical skills, coupled with excellent attention to detail.
- Project management experience will be an added advantage.
- Demonstrate excellent language and communication skills and have the ability to manage & influence.
stakeholders across various areas of the business. - Has to a wide pool of HR Professionals.
- High level of accountability and ownership.
- Ability to facilitate effectively on a diverse range of topics.
- Ability to proffer solutions across the different Lines of Business.
- Commitment to delivering value to the business, including an ROI.
- Proactive, value- and making in nature.
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Strong creative and problem-solving skills.
Application Closing Date
Not Specified.
Job Title: Loan Sales Agent
Location: Nigeria
Responsibilities
- Sell the Banks Products proactively to new/prospective customers.
- Identify and understand the need of the Customer.
- Ensure assigned sales targets and budgets are met.
- Participate in tactical sales/marketing activities.
Requirements
- HND (Lower Credit minimum) / B.Sc (Second Class Lower) in any relevant discipline.
- At least 1 year of work experience
- Not more than 29years old.
Remuneration
N54,000 Monthly and other benefits (Pension & HMO)
Application Closing Date
31st December 2022.
Job Title: SEO Specialist
Location: Nigeria
Description
- The SEO Specialist will be responsible for driving global organic search strategy and execution, improving the visibility of web properties, increasing website traffic from target audiences, and driving qualified leads and sales.
The ideal individual should be competent in the following areas:
- Demonstrated experience with successful management and execution of a content marketing strategy.
- A demonstrated ability to drive traffic to web properties from search engines.
- The ability to create content within and troubleshoot issues with the WordPress platform.
- Critical Thinking: Ability to identify trends and adjust strategy using analytical and quantitative problem-solving.
- YouTube Optimization: – Ability to drive traffic to video content from search engines and optimize videos for YouTube search.
- App Store Optimization
- Optimizing videos for search engines using keyword-enriched descriptions and tags.
- We are strategically examining available platforms and apps to ensure video content is being widely distributed.
Requirements
- Graduate with a Degree in any discipline
- Work experience in Digital Marketing, preferably within consulting.
- Experience running successful marketing campaigns with demonstrated proficiency in research, ideation, strategy & experience mapping.
- content production, ATL, BTL, OOH, PPC, Display, Social, Mobile, to Influencer Marketing.
- Solid knowledge of data, web analytics, and Google Adwords.
- Knowledge of Active Campaign CRM software.
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate.
- Experience in optimizing landing pages and user funnels and working knowledge of HTML, CSS, and JavaScript development and constraints.
Application Closing Date
Not Specified.
Title: 2022 Top Talent Graduate Trainee Programme
Location: Nigeria
Job Summary
- The Top Talent Graduate Trainee Programme started in 2017 to bridge the gap between prospective employers and employment-ready top graduate talent without having to go through the rigors of the selection process
- As a distinctive initiative of Workforce Resourcing, the Recruitment and Assessment arm of Workforce Group, the program helps organizations to access the advantage of hiring from a pool of thoroughly pre-screened league of extraordinary top graduate trainee talent across Nigeria.
- The Top Talent Graduate Trainee Programme is a highly curated selection program and is one of the most value-adding jobs and career events in Nigeria. It benefits from our over 16 years of experience in designing and hiring the top 5% of graduate talents across Nigeria and Africa for employers.
Benefits for Graduates
- Access the advantage to being a top talent before hiring organizations
- Connect with young bright talent like you
- Take the first steps to success in your field.
- Gain more insights about your chosen industry
Application Closing Date
Not Specified.
Job Title: Audio Visual Specialist
Location: Nigeria
Description
- We are looking to hire a Video curator editor to join our team. A creative, out-of-the-box thinker, capable of translating marketing messages into compelling visual stories that are consistent with the brand.
Responsibilities
Role responsibilities also include:
- Structuring training slides into courses.
- Creating compelling visual stories for advertising and marketing objectives while maintaining creative, technical, and brand standards.
- Produces and/or directs video content for YouTube and other video platforms.
- Manage the production of video content (shooting, editing, motion graphics, and uploading) for use on the organization’s video channels.
Requirements
- B.Sc / HND in any discipline
- 2 – 4 years work experience
- Excellent understanding of AV and IT systems
- Up-to-date awareness of AV technologies and their features
- Expertise in video conferencing and broadcast systems.
Application Closing Date
Not Specified.
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