United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centers: London, Paris, and New York. From a single country organization founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the positions below:
Job Title: Customer Service Manager
Location: Nigeria
Job Objective
- Ensure quality customer service delivery through the provision of an efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.
Roles and Responsibilities
- Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
- Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
- Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
- Ensure that the unit has an adequate allocation of resources to enable it to meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
- Maintain strong control awareness in the branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over the process.
- Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
- Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
- Conduct / ensure branch training/meeting sessions in line with policy.
- Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
- Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
- Ensure effective branch cash management – no cashouts, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations, etc.
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state. The ideal candidates must currently work in a commercial bank with a minimum of 5 years of relevant experience in banking operation.
Skills Required
- General Managerial / Administration.
- Team building / Conflict Management.
- Strong Personality / Firm & Assertive.
- Capacity to manage and absorb pressure.
- Entrepreneurship / Taking Ownership.
- Supervisory skills.
- Organization / Coordination skills.
- Good Communication Skills (oral and written).
- Good Interpersonal Skills.
Knowledge Required:
- Good Knowledge and understanding of banking operations.
- Good Products Knowledge.
- Good understanding of Customer Services.
How to Apply
Interested and qualified candidates should
Job Title: Cash Officer
Location: Nigeria
Job Objective
- Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.
Roles & Responsibilities
- Ensure effective and timely service delivery to customers at all customer service units.
- Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
- Maintain a customer-friendly disposition at all times.
- Ensure prompt TAT is in line with service level agreement.
- Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
- Acknowledge MICR cheques issued on the system.
- Review teller’s payout limit, taking into cognizance the teller’s error rates.
- Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash.
- Ensure transaction vouchers are called over after the close of business daily.
- Maintain up-to-date cash tellers’ proofs and vault registers.
- Ensure the branch maintains cash holdings within the approved COP limit.
- Ensure zero fraud tolerance/error rates.
- Supervise the activities of all tellers.
- Prompt and accurate consummation of all transactions within the bank’s approved turnaround time.
- Administration of Cash and Vault.
- Ensure availability and workability of working tools for tellers.
- Authorize all cash transactions above tellers’ limits.
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
- The ideal candidates must currently work in a commercial bank with a minimum of 3 years of experience in Teller functions in the banking industry.
Skills Required
- Good interpersonal skills.
- Excellent communication skills, both written and verbal.
- Excellent Numerical skills.
- Problem-solving skills.
- Attention to detail.
- Fast and error-free processing.
- Customer-friendly disposition.
- Supervisory skills.
Knowledge Required
- Good knowledge and understanding of Teller Operations.
- Basic Accounting knowledge.
- Customer Relationship Management.
- Cashier activities.
How to Apply
Interested and qualified candidates should
Job Title: Profit Center Manager (Personal Banking / SME)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Roles & Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement, and monitoring.
- Drive the reactivation of all inactive/dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit.
- Supervise and coordinate the activities of account officers.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers for all our branches across the country.
- The ideal candidates must currently work in a commercial bank as marketers for personal banking with 5 years experience.
Knowledge Required
- Basic knowledge of Accounting, Finance, and Economics.
- Banking operations, policies, and procedures.
- Business development and acquisition.
- Marketing, Selling, and Cros.
- Good knowledge of the Bank’s products and services.
Skills Required
- Ability to evaluate the needs of customers and determine what products or services would best serve those needs.
- Good interpersonal skills.
- Leadership and negotiation skills.
- Good Relationship management skills.
- Confident and must possess excellent networking skills.
- Excellent Communications skills (written and oral).
- Marketing and Selling skills.
How to Apply
Interested and qualified candidates should:
Job Title: Profit Center Manager (Consumer Loans)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Roles and Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement, and monitoring.
- Drive the reactivation of all inactive/dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit.
- Supervise and coordinate the activities of account officers.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire individuals to drive Consumer loans as Profit Centre Managers in all our branches across the country.
- The ideal candidate must currently work in a commercial bank as a marketer for consumer loans with 2-5 years of experience in Relationship Management.
Skills Required
- Ability to evaluate the needs of customers and determine what products or services would best serve those needs.
- Good interpersonal skills.
- Leadership and negotiation skills.
- Good Relationship management skills.
- Confident and must possess excellent networking skills.
- Excellent Communications skills (written and oral).
- Marketing and Selling skills.
Knowledge Required
- Basic knowledge of Accounting, Finance, and Economics.
- Business development and acquisition
- Marketing, Selling, and Cros.
- Banking operations, policies, and procedures.
- Good knowledge of the Bank’s products and services.
How to Apply
Interested and qualified candidates should
Job Title: Relationship Officer (SME)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Roles & Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement, and monitoring.
- Drive the reactivation of all inactive/dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit
- Supervise and coordinate the activities of account officers.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Relationship Officers for our branches in all 36 states in Nigeria.
- The ideal candidates must currently work in a commercial bank as marketers with 2 years cognate experience.
Skills Required
- Ability to evaluate the needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Good Relationship management skills.
- Confident and must possess excellent networking skills.
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
- Leadership and negotiation skills
Knowledge Required
- Basic knowledge of Accounting, Finance, and Economics.
- Banking operations, policies, and procedures.
- Good knowledge of the Bank’s products and services.
- Business development and acquisition
- Marketing, Selling, and Cros.
How to Apply
Interested and qualified candidates should:
Job Title: Relationship Officer (Commercial)
Location: Nigeria
Job Objective
- To establish and maintain positive customer relationships towards the growth revenue for the bank.
Roles & Responsibilities
- Approach customers with the aim of winning new business
- Meet with existing customers to strengthen business relationships with a view to increasing the financial growth of the bank.
- Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
- Achieve set deposit targets / Contributions by acquiring business/investment deals from Private, Public, Individuals, and Corporates.
- Prepare documentation on the creation of risk assets to increase business office profitability
- Sell / Cross-sell and Upsell the bank’s products.
- Market the brand.
- Follow up customers with dormant accounts, convince them to resume dealings with the bank.
- Implement marketing strategies/programs laid out by the bank to boost profit.
- Listen to customer requirements and present appropriately to make a sale.
- Perform other related duties as assigned by the Business Manager.
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 2 – 7 years of Relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.
Knowledge Required
- Good Knowledge of the products and services of the bank.
- Banking Operations, Policies, and Procedures.
- Excellent knowledge.
- Basic knowledge of Finance, Accounting, and Economics.
- Business development and acquisition.
Skills Required
- Ability to evaluate the needs of customers, and determine what products or services would best serve those needs.
- Excellent communication skills – oral and written.
- Must be self-driven, and have a passion for Marketing.
- Good Relationship management skills.
- Confident and possess excellent networking skills.
- Must be Strong, Tenacious, and Persuasive.
- Strong Selling / Marketing skills.
How to Apply
Interested and qualified candidates should
Job Title: Head of Processing
Locations: Nigeria
Job Objective
- Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.
Roles & Responsibilities
- Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
- Ensure effective and timely service delivery to customers at all customer service units.
- Ensure efficient TAT in line with service level agreements.
- Ensure effective utilization of physical assets at the Customer Service Support Unit.
- Recommend Process Improvements as it relates to Customer Service Support in a bid to ensure service efficiency and cost minimization.
- Ensure timely reconciliation and proof of accounts
- Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
- Serve as an effective backup for the BOM.
- Drive timely and error-free processing culture among team members.
- Ensure timely balancing and execution of end-of-day procedures.
- Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
- Perform other related duties as assigned by the BOM.
Candidate’s Profile
- We are looking to hire talented and experienced individuals with 3 years of banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
- The ideal candidates must currently work in a commercial bank with a minimum of 3 years in banking operation.
Knowledge Required
- Good knowledge and understanding of banking operations.
- Good understanding of basic accounting.
- Conflict management.
Skills Required
- Good knowledge and understanding of Banking operations.
- Excellent customer service capabilities.
- Attention to detail.
- Good Interpersonal skills.
- Fast and error-free processing.
- Supervisory skills.
- High level of integrity /Sense of Responsibility.
- Basic Accounting knowledge.
- Analytical skills/Problem-solving.
How to Apply
Interested and qualified candidates should
Application Deadline 2nd December 2021.
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