VACANCY: Various positions in Stanbic IBTC Bank. 365 views

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Business Banker, Enterprise Direct

Job ID: 59738
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• On-board new customers, reactivate dormant accounts, cross-sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions, and services via the telephone to meet the financial needs of small and medium business customers.
• My existing customer data to identify expansion and/or additional business opportunities.
• Onboard new customers – Day 1 welcome call and Day 30 follow-up call.
• Dormant/ Inactive account reactivation.
• Cheque confirmation, excess/ covenant breaches, and Pre-NPLs / stressed account monitoring.
• Ensure KYC documentation, BVN, and regulatory compliance and control are adhered to.
• Providing a central (information/ query handling) service point for SME customers.
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.

Minimum Qualification and Experience

• First Degree in any relevant discipline.
• Minimum of 2 years of Business Banking Sales experience.
• 0 – 1 year experience call center experience may be added advantage.
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job ID: 60076
Location: Rivers
Work Arrangement: Fully Office Based
Job Sector: Insurance

Job Purpose

• To grow and develop insurance income for SIIBL and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
• Ensure effective cross-selling of insurance products and services across all major product lines.
• Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.
• Expansion of the Stanbic IBTC Group business through identification of revenue opportunities and harnessing of these revenue streams.
• Effective management and supervision of regional sales agents network.

Key Responsibilities / Accountabilities

Financial Outcome: Achieve monthly sales target of Insurance brokerage commission:

• Achieve assigned monthly Insurance brokerage commission target.
• Achieve assigned monthly/yearly insurance policy targets.
• Achieve assigned new customer acquisition for both personal and business lines.
• Identify, initiate and convert leads for SIIBL.
• Grow SIIBL wallet share of customer’s insurance portfolio by harnessing and upselling insurance products.
• Provide advice to corporate clients on managing and transferring risk using insurance solutions.
• Ensure timely engagement and follow-up of customer’s insurance renewal of all Insurance portfolios or arrangements.
• Maximize the insurance revenue opportunities in conjunction with the various business segments in Wealth and the Bank.
•  Ensure penetration into Customers’ own insurance arrangements by harvesting the Bank’s client base in CIB, PBB, and Wealth thereby reducing leakage of potential revenue.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Make physical / telephone calls / e-mails to clients for customer interactions.
• Organize and facilitate Interactive sessions.
• Effectively communicate and follow-through, with client requests to Underwriting, claims, and support units.
• Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
• Consistently identify the value to our customers by leveraging the various resources within the group.
• Grow SIIBL’s share of mind among clients/ organizations in assigned institutions.
• Proffer possible strategies/ways to improve sales and relate to customers.
• Identify key insurance opportunities outside of the borrowing customers of Stanbic IBTC Bank and appropriately position SIIBL to capture the business and revenue streams.
• Grow the SIIBL business within the region through regular engagement with prospective clients within and outside of the Group.
• Views day-to-day decisions, relationships, and operations in terms of the bigger picture, keeping the overall/long-term strategic objectives of SIIBL and the Group in general in mind.
• Have a good understanding of both traditional and non-traditional competitors, their drivers, products, strengths, vulnerabilities, market share/client base, and the impact that these factors have on the Bank’s value proposition to the client base.
• Support insurance sales in the network through awareness, training, and a “helpdesk” function for relationship officers and sales consultants in the various business segments.
• Embark on key joint calls with other business units within the region where required.
• On-board, train, and supervise sales agents to deliver on monthly premium targets.

Client Focus: Customer Service Quality and Efficiency:

• Ensure adherence to set turnaround times with respect to customer relationship management processes.
• Ensure accurate recording of both insurance direct sale and cross-sell revenue and sales per product or service.
• Ensure all policies and products are competitive and remain competitive by conducting ongoing market and competitive analysis.
• Ensure all insurance policies provide cover that is relevant and in line with good local market standards.
• Provide excellent service to existing policyholders and ensure clients are notified before insurance policies expire.

Risk and Conduct: Ensure Compliance in line with Stanbic IBTC Group standards:

• All customers onboarded must meet minimum KYC in line with the AML CFT policy and company PEP guidelines.
• All information shared with the customer and instructions received from customers must be captured via Call Memos or Call logs. Meeting notes must be shared with customers and filed accordingly.
• Adherence to the SIIBL Business Development Department Manual and all employee group policies.
• Completion of all People fluent training and agreed personal development plan.
• Adherence to the scheduled Leave Plan.
• Maintain Zero tolerance for regulatory breaches.
• Minimize reputational risk exposure.
• Maintain zero tolerance for repeat GIA or internal control findings.
• Prompt reconciliation of income/premium and avoidance of all internal breaches.
• Minimize Ops losses and ensure it does not exceed the 0.5% benchmark.
• Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
• Educate and enlighten clients employers about the dynamics of the Insurance industry.
• Continuously monitor market trends in the insurance industry, including the regulatory and legal framework, with a view to assessing the possible impact on the insurance brokerage.
• Ensure adherence to the code of ethics and all other related guidelines.
• Ensure smooth internal & external stakeholder management.

Minimum Qualification and Experience

• First Degree.
• 5-7 Years Client Relationship Management.
• 5-7 Years Insurance Sales Manager.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Branch Service Manager

Job ID: 59904
Location: Lagos Mainland, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, the efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
• Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.

Key Responsibilities / Accountabilities

Customer service:

• Ensure that communication with customers is of a consistently high standard.
• Ensure that telephones are answered and calls returned promptly.
• Ensure that all customer queries are resolved within laid-down time frames to the satisfaction of the customer.
• Initiate root cause analysis workshops to prevent recurring queries/problems.
• Facilitate good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service.

Risk management:

• Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor, and control these risks.
• Monitor internal controls to ensure their adequacy and effectiveness.
• Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
• Promote staff awareness of fraud through regular workshops.
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Loss Control Head Office when reporting losses, and attend to all Loss Control Queries regarding losses.
• Circulate Internal Audit reports and disciplinary procedures.
• Attend to all routine control issues.
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Ops Integrity and Head Office when reporting losses.
• Attend to all Ops Integrity queries pertaining to losses.

Safety and security:

• Ensure that staff is fully conversant with branch opening and closing procedures as well as security measures during banking hours.
• Ensure that security procedures/measures are adhered to.
• Control the security guards according to the laid down procedure.
• Control testing of alarms and panic buttons.
• Control and authorize changes to PINs of security equipment.
• Ensure emergency drills and procedures are carried out.
• Monitor the general physical security of the branch and liaise with Premises (Facility Management Unit), in need.
• Control levels of authority for a branch.
• Monitor staff profiles.

Fraud Control:

• Control fraud investigation returns.
• Ensure staff awareness in terms of fraud.

Asset custodianship:

• Control all aspects of asset custodianship and ensure those correct routine procedures are followed at all times.
• Ensure locking away procedures are carried out.
• Sign the Locking Away Record daily.
• Control, scrutinize and authorize all changes to the Key Register / Schedule
• Ensure that duplicate keys are controlled and maintained according to laid-down policy.
• Control the reserve and current stocks of blank forms.
• Ensure that procedures regarding the control and movement of cash are adhered to.
• Control cash limits for branches.

People management:

• Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
• Control all issues relating to casual and temporary staff, including staff returns, warnings, disciplinary, etc.
• Assist with the appointment of staff when required.
• Attend to Letters of Understanding and Undertaking for all staff members. (Form 00030177).
• Identify and address staff training/development needs.
• Ensure that staff are fully trained (permanent and casual) and coached with regard to routine compliance and loss control.
• Ensure Duty of Care tests are undertaken by the staff concerned.
• Ensure that “Duty of Care” requirements are adhered to.
• Manage workflow in the department and ensure that service standards/turn-around times are adhered to.
• Attend to staff administration, including Personnel Record Updates with HR.
• Control and scrutinize the Staff Attendance Register. (Form 00013631).
• Conduct regular staff performance discussions, interim and annual appraisals.
• Attend to leave, training, and Saturday schedules for own department.
• Conduct regular staff meetings and teambuilding exercises, as required.
• Control the branch cleaning staff.
• Ensure all relevant communications that affect branches are re-emphasized to branch staff.

Operations and administration:

• Ensure that recoveries are made in respect of copy statements, transfers, certificates of balance, etc.
• Control Levels of Authority.
• Monitor revenue and expenditure and ensure that controllable costs are within budget.
• Release / Authorise inter-account transfers for own department.
• Monitor volumes of inter-account transfers and discuss with the Branch Manager if assistance is required.
• Counter-sign cheques within the level of authority.
• Spot check vouchers despatched to OPC.
• Liaise with Operations/IT regarding moving of computers, ordering new equipment, etc.
• Authorize account payments and stationery orders for the branch.
• Control old records and forward same to Archive Unit.
• Monitor and Control Utility documentation.
• Ensure that periodic revenue checks are undertaken.

Routine:

• Ensure that routine in respect of the following is handled according to laid-down instructions:  opening and transfer of accounts, mandates, and signature cards.
• Monitor Automated Teller Machines (ATMs) for uptime and general condition.
• Control ATM contingency procedures.
• Attend monthly surprise checks and branch routine control checks.
• Ensure that the Teller specification records are scrutinized.
• Control dispatch of administration work to the OPC and BFC.
• Provide input for returns to the OPC.
• Monitor voucher flow in the branch and to OPC.
• Attend to the maintenance of e-mail facilities in the branch.
• Attend to related telephone calls and customer queries.
• Control of registered mail received.
• Ensure that scrutiny of all blank forms is undertaken once a month on a surprise basis by an independent nominated officer.
• Attend to inward and outward mail for own area.
• Supervise call-over activities in the branch.
• Records and Registers.
• Scrutinize the following according to laid-down instructions:
• The Teller Specification Books.

The ATM Specification Book:

• Special Reserve Account – daily.
• Balancing of Suspense Accounts.
• Retained ATM cards register.
• Cheque book balancing records.
• Bank Cheque Book.
• Action Operations Checklist on a monthly basis.
• IT Movement Register – Entering the Server Room.
• Customer Compliments & Complaints Register.
• Mandate File Register – Mandate Movements.
• The Locking Away Register daily.

Reports:

• Scrutinize actioning of the following reports according to laid-down instructions:
• Branch Consolidated Report.
• Branch Operating Accounts.
• Bank Cheque Report.
• Account Closure Report.
• Accounts Opened Report.
• Accounts Reactivation Report.

Keys:

• Vault – grill door.
• Cheque book cabinet – Secondary Custodian.
• Vault and ATM Combination locks Branch key.

Minimum Qualification and Experience

• Minimum of a First Degree.
• Institute of Bankers or related qualification would be an advantage.
• 5 Years branch banking experience, with exposure to all areas under control.
• People management experience.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job ID: 59901
Location: Oyo
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To ensure the availability of treasury cash, reserve, and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal, and handling of related reports.
• Control treasury cash, blank forms, safe custody items, and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities

Asset custodianship:

• Custodian of treasury cash, reserve, blank forms, and keys & cash.
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received/evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container/trolley (Used for transporting cash from the vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Countersign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch.
• Attend to all issues on refunds on all closed customers accounts.

ATM Custodians Support functions:

• Carry out first-level support (basic) on Users’ workstations, scanners, or other peripherals.
• Resolve basic financial issues such as an applet, Invalid username/Password, or proxy exception errors, etc.
• Map users’ workstations to the Combo printer and ensure quality printout.
• Assist RIS connect remotely to systems & resolve simple LAN issues.
• ATM support includes simple power-related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc).
• Supervise vendors, contractors, PM engineers to ensure good and neat work is done in the branch.

Reports:

• ATM Reports.
• Operating Cash Report.
• Listing of ATM Transactions.

Accounts:

• Cash.
• Vault Reserve.
• ATM.
• Overage Account.
• Shortage Account.
• SRAs.
• Certified Cheque.
• Stale Cheques.
• Bank Cheques.

Other Functions:

• Custom Duty Payments.
• Mails Administration.
• Administration of Stationery (vault out of stationery items).
• Maintenance of Office Equipment.
• Call-over functions.

Registers:

• Cash Advance Register – Petty cash.
• Bank Cheque Register.
• Customs Duty Register (where applicable).

Minimum Qualification and Experience

• Bachelor’s Degree from an accredited University.
• Minimum of 2 years of branch banking experience with exposure to telling and safe custody.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Asset Custodian – South-South / southeast Zone

Job ID: 59902
Location: Rivers
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To ensure the availability of treasury cash, reserve, and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal, and handling of related reports.
• Control treasury cash, blank forms, safe custody items, and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities

Asset custodianship:

• Custodian of treasury cash, reserve, blank forms, and keys & cash.
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received/evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container/trolley (Used for transporting cash from the vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Countersign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch.
• Attend to all issues on refunds on all closed customers’ accounts.

ATM Custodians Support functions:

• Carry out first-level support (basic) on Users’ workstations, scanners, or other peripherals.
• Resolve basic financial issues such as an applet, Invalid username/Password, or proxy exception errors, etc.
• Map users’ workstations to the Combo printer and ensure quality printout.
• Assist RIS connect remotely to systems & resolving simple LAN issues.
• ATM support includes simple power-related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc).
• Supervise vendors, contractors, PM engineers to ensure good and neat work is done in the branch.

Reports:

• ATM Reports.
• Operating Cash Report.
• Listing of ATM Transactions.

Accounts:

• Cash.
• Vault Reserve.
• ATM.
• Overage Account.
• Shortage Account.
• SRAs.
• Certified Cheque.
• Stale Cheques.
• Bank Cheques.

Other Functions:

• Custom Duty Payments.
• Mails Administration.
• Administration of Stationery (vault out of stationery items).
• Maintenance of Office Equipment.
• Call-over functions.

Registers:

• Cash Advance Register – Petty cash.
• Bank Cheque Register.
• Customs Duty Register (where applicable).

Minimum Qualification and Experience

• Bachelor’s Degree from an accredited University.
• Minimum of 2 years of branch banking experience with exposure to telling and safe custody.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job ID: 59903
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To ensure the availability of treasury cash, reserve, and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal, and handling of related reports.
• Control treasury cash, blank forms, safe custody items, and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities

Asset custodianship:

• Custodian of treasury cash, reserve, blank forms, and keys & cash.
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received/evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container/trolley (Used for transporting cash from the vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Countersign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch.
• Attend to all issues on refunds on all closed customers accounts.

ATM Custodians Support functions:

• Carry out first level support (basic) on User’s workstations, scanners, or other peripherals.
• Resolve basic financial issues such as an applet, Invalid username/Password, or proxy exception errors, etc.
• Map users’ workstations to the Combo printer and ensure quality printout.
• Assist RIS connect remotely to systems & resolving simple LAN issues.
• ATM support includes simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc).
• Supervise vendors, contractors, PM engineers to ensure good and neat work is done in the branch.

Reports:

• ATM Reports.
• Operating Cash Report.
• Listing of ATM Transactions.

Accounts:

• Cash.
• Vault Reserve.
• ATM.
• Overage Account.
• Shortage Account.
• SRAs.
• Certified Cheque.
• Stale Cheques.
• Bank Cheques.

Other Functions:

• Custom Duty Payments.
• Mails Administration.
• Administration of Stationery (vault out of stationery items).
• Maintenance of Office Equipment.
• Call-over functions.

Registers:

• Cash Advance Register – Petty cash.
• Bank Cheque Register.
• Customs Duty Register (where applicable).

Minimum Qualification and Experience

• Bachelor’s Degree from an accredited University.
• Minimum of 2 years of branch banking experience with exposure to telling and safe custody.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job ID: 59905
Location: Kaduna
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, the efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
• Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.

Key Responsibilities / Accountabilities

Customer service:

• Ensure that communication with customers is of a consistently high standard.
• Ensure that telephones are answered and calls returned promptly.
• Ensure that all customer queries are resolved within laid-down time frames to the satisfaction of the customer.
• Initiate root cause analysis workshops to prevent recurring queries/problems.
• Facilitate good communication between the branch and Operations Processing Centre (OPC)/BFC/Recons/IT/Property and Premises to ensure prompt resolution of queries/problems and provision of effective customer service.

Risk management:

• Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor, and control these risks.
• Monitor internal controls to ensure their adequacy and effectiveness.
• Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
• Promote staff awareness of fraud through regular workshops.
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Loss Control Head Office when reporting losses, and attend to all Loss Control Queries regarding losses.
• Circulate Internal Audit reports and disciplinary procedures.
• Attend to all routine control issues.
• Prepare detailed correspondence to Internal Audit when a special investigation is required.
• Prepare detailed correspondence to Ops Integrity and Head Office when reporting losses.
• Attend to all Ops Integrity queries pertaining to losses.

Safety and security:

• Ensure that staff is fully conversant with branch opening and closing procedures as well as security measures during banking hours.
• Ensure that security procedures/measures are adhered to.
• Control the security guards according to the laid down procedure.
• Control testing of alarms and panic buttons.
• Control and authorize changes to PINs of security equipment.
• Ensure emergency drills and procedures are carried out.
• Monitor the general physical security of the branch and liaise with Premises (Facility Management Unit), in need.
• Control levels of authority for the branch.
• Monitor staff profiles.

Fraud Control:

• Control fraud investigation returns.
• Ensure staff awareness in terms of fraud.

Asset custodianship:

• Control all aspects of asset custodianship and ensure those correct routine procedures are followed at all times.
• Ensure locking away procedures are carried out.
• Sign the Locking Away Record daily.
• Control, scrutinize, and authorize all changes to the Key Register / Schedule
• Ensure that duplicate keys are controlled and maintained according to laid-down policy.
• Control the reserve and current stocks of blank forms.
• Ensure that procedures regarding the control and movement of cash are adhered to.
• Control cash limits for branches.

People management:

• Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
• Control all issues relating to casual and temporary staff, including staff returns, warnings, disciplinary, etc.
• Assist with the appointment of staff when required.
• Attend to Letters of Understanding and Undertaking for all staff members. (Form 00030177).
• Identify and address staff training/development needs.
• Ensure that staff are fully trained (permanent and casual) and coached with regard to routine compliance and loss control.
• Ensure Duty of Care tests are undertaken by the staff concerned.
• Ensure that “Duty of Care” requirements are adhered to.
• Manage workflow in the department and ensure that service standards/turn-around times are adhered to.
• Attend to staff administration, including Personnel Record Updates with HR.
• Control and scrutinize the Staff Attendance Register. (Form 00013631).
• Conduct regular staff performance discussions, interim and annual appraisals.
• Attend to leave, training, and Saturday schedules for own department.
• Conduct regular staff meetings and teambuilding exercises, as required.
• Control the branch cleaning staff.
• Ensure all relevant communications that affect branches are re-emphasized to branch staff

Operations and administration:

• Ensure that recoveries are made in respect of copy statements, transfers, certificates of balance, etc.
• Control Levels of Authority.
• Monitor revenue and expenditure and ensure that controllable costs are within budget.
• Release / Authorise inter-account transfers for own department.
• Monitor volumes of inter-account transfers and discuss with the Branch Manager if assistance is required.
• Counter-sign cheques within the level of authority.
• Spot check vouchers despatched to OPC.
• Liaise with Operations/IT regarding moving of computers, ordering new equipment, etc.
• Authorize account payments and stationery orders for the branch.
• Control old records and forward same to Archive Unit.
• Monitor and Control Utility documentation.
• Ensure that periodic revenue checks are undertaken.

Routine:

• Ensure that routine in respect of the following is handled according to laid-down instructions:  opening and transfer of accounts, mandates, and signature cards.
• Monitor Automated Teller Machines (ATMs) for uptime and general condition.
• Control ATM contingency procedures.
• Attend monthly surprise checks and branch routine control checks.
• Ensure that the Teller specification records are scrutinized.
• Control dispatch of administration work to the OPC and BFC.
• Provide input for returns to the OPC.
• Monitor voucher flow in the branch and to OPC.
• Attend to the maintenance of e-mail facilities in the branch.
• Attend to related telephone calls and customer queries.
• Control of registered mail received.
• Ensure that scrutiny of all blank forms is undertaken once a month on a surprise basis by an independent nominated officer.
• Attend to inward and outward mail for own area.
• Supervise call-over activities in the branch.
• Records and Registers.
• Scrutinize the following according to laid-down instructions:
• The Teller Specification Books.

The ATM Specification Book:

• Special Reserve Account – daily.
• Balancing of Suspense Accounts.
• Retained ATM cards register.
• Cheque book balancing records.
• Bank Cheque Book.
• Action Operations Checklist on a monthly basis.
• IT Movement Register – Entering the Server Room.
• Customer Compliments & Complaints Register.
• Mandate File Register – Mandate Movements.
• The Locking Away Register daily.

Reports:

• Scrutinize actioning of the following reports according to laid-down instructions:
• Branch Consolidated Report.
• Branch Operating Accounts.
• Bank Cheque Report.
• Account Closure Report.
• Accounts Opened Report.
• Accounts Reactivation Report.

Keys:

• Vault – grill door.
• Cheque book cabinet – Secondary Custodian.
• Vault and ATM Combination locks Branch key.

Minimum Qualification and Experience

• Minimum of a First Degree.
• Institute of Bankers or related qualification would be an advantage.
• 5 Years branch banking experience, with exposure to all areas under control.
• People management experience.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Business Banker, Enterprise Direct (South Zone)

Job ID: 59907
Location: Rivers
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• On-board new customers, reactivate dormant accounts, cross-sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions, and services via the telephone to meet the financial needs of small and medium business customers.
• My existing customer data to identify expansion and/or additional business opportunities.
• Onboard new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches, and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN, and regulatory compliance and control are adhered to Providing a central (information/ query handling) service point for SME customers.
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Minimum Qualification and Experience

• First Degree in any relevant discipline.
• Minimum of 2 years of Business Banking Sales experience.
• 0 – 1 Year experience call center experience may be added advantage.
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Head, Quality Assurance & Software Testing

Job ID: 59835
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• The Head, QA manages the day-to-day operation of the software testers including providing quality assurance of all software developed before deployment.
• The QA function ensures adequate testing is conducted to ensure the software created by developers is fit for its purpose. Software testing involves the analysis of software, and systems, to avert risk and prevent software issues. This may cover both functional (manual/automated) and non-functional testing (performance, stress, volume testing, etc.)

Key Responsibilities

Software Systems Testing:

• Write Automated software tests for various application features.
• Deploy test scripts to CI/CD pipeline.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Perform and document risk analysis.
• Collaborate with teams using version control systems. E.g. GIT.
• Oversee the maintenance of existing automation test scripts.
• Ensure that automation tests are integrated and executed reliably during deployment to various environments.
• Coordinate the execution of performance tests for systems with high-volume users.
• Ensure all new APIs are automated using POSTMAN / Newman for effective monitoring.
• Experience working with various test Automation frameworks, e.g. Selenium WebDriver, Appium, Cucumber, Cypress, Robot Framework, Swagger, etc.
• Experience working with JMeter to test software performance.
• Proficient in at least two of the following: Java, C#, Python, JavaScript and NodeJS.
• Maintain and provide direction for updating existing automated testing scripts.
• Perform usability, functional, and regression tests using both automated and manual methods as best fits, based on documented test plans.

Leadership, Teamwork, and Collaboration:

• Define the strategy, approach, and execution of Quality Assurance in development projects.
• Implement the Group’s QA methodologies to ensure compliance with QA standards, specifications, and regulations as applicable.
• Drive innovation and streamline overall testing processes.
• Estimate, prioritize, plan and coordinate quality testing activities.
• Organize and attend the weekly QA meetings and provide project updates accordingly.
• Identify tools, techniques, and staffing needs to ensure efficiency and delivery of the team’s objectives.
• Research new tools, technologies, and testing processes.
• Share ideas and initiatives to improve overall QA processes.
• Design and develop innovative ideas to solve unique, technical problems.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

Qualifications and Experience

• First Degree.
• Professional Qualification in ISTQB(CTFL) would be an added advantage.
• Minimum of 5 years experience in Test Automation. Experience in using defect tracking tools and technologies to identify, report, and close identified system bugs and abnormalities.
• Minimum of 3 years experience in Software Management. Experience developing automation test scripts using contemporary frameworks like Selenium, WebDriver, Cucumber, or Cypress.
• Minimum of 3 years experience using SQL to manipulate databases.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Transactional Banker, Private Banking

Job ID: 59856
Location: Lagos Mainland, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To effectively support and deliver excellent service to Private Banking clients by carrying out all their banking transactions ranging from Foreign and Local transfers, Account Maintenance, issuance of bank collaterals such as platinum debit card, checkbook, priority passes, credit cards, etc,
• Process Loan facilities, carry our Form A transactions, set up SMS and email notifications, carry outcall and fixed deposit, Treasury bills, etc Manage Attrition rate to bring it down to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.

Key Responsibilities / Accountabilities

To deliver excellent and consistent service delivery:

• Set clients up on the internet and mobile banking with instruction from clients.
• Carry out local and foreign transfer instruction within an improved turnaround time.
• Set clients upon SMS and email notification.
• Issue platinum debit and checkbook to PRV clients.
• Carry out invisible transactions such as Medical, credit card, Mortgage, School Fees, PHR transactions for PRV clients.
• Internet Password reset.
• Hotlist cards.
• Freeze and unfreeze accounts and log.
• Spool bank statements.
• Manage Diaspora clients and carry out all their transactions.
• Process credit cards and loan requests etc.
• Manage customer complaints and inquiries.

To drive clear and consistent communication on our customer value proposition:

• Appropriately streamline clients base into different demographics.
• Send clear communication on the Value proposition to PRV clients.
• Send communication whenever there is a revised or product launch to derive awareness.
• Identify new and fresh prospects, target Market and appropriate send them invitation emails to clients.
• Create a clear communication model to drive Value proposition and improved service delivery.

To monitor and maintain attrition rate below the set budget of 5%:

• This is aimed at reducing dormancy level to less than or equal to 5%.
• Daily engagement of clients with dormant and inactive accounts telephonically.
• Email communication to all inactive clients is sent periodically for reactivation of accounts to increase the active client base.
• Automated email notification to clients with accounts about to go into inactivity.
• Regular engagement with RMs for more engagement with platinum clients for activation of accounts.

To drive product usage and channel adoption for PRV clients:

• Regular client engagement via phone to drive digital channels.
• Email communication on available products and opportunities.
• Develop a portfolio Management model for effective management of the Private Banking clients which allows identification of clients without transactional products, lending products, and investments products.
• The use of Private banking lounges to drive mobile banking adoption.

To correctly profile and manage private banking portfolio:

• Onboarding process to test sales and profile clients appropriately.
• Drive platinum debit card usage across the portfolio.
• Monitor the usage of the Lounges to drive the awareness of the Private banking brand.
• Proffer wealth offshore value proposition to drive client stickiness and retention.
• Contact PRV clients on special days such as birthdays, anniversaries, etc.
• Engage clients with maturing Term deposits to ensure that necessary wealth advisory service is rendered and funds retained.

Query and complaint management within the PRV segment:

• Receive inquiries and complaints from private banking clients and document them on the complaint register.
• Contact the client to further understand issues if the query was received via email and also apologize for the inconvenience experienced.
• Assure the client of a resolution timeline.
• Liaise with the necessary Unit for quick resolution of the complaint and if resolved within the advised timeline.
• Revert to the client if the issue or query will take longer to resolve than anticipated.
• Follow through to complete resolution with periodic feedback provided to the client.
• Closeout request on the complaint register once resolved.

Minimum Qualification and Experience

• First Degree.
• Field of study: Marketing; Services.
• Retail Banking Academy certification, Project Management.

Experience:

• Personal and Business Banking.
• Job Family: Private Banking.
• Years: 3-4 Years.
• Experience Description: in-depth knowledge of the Private Banking clients and their Financial needs and expectations. Knowledgeable in the area of Wealth instruments and investments, customer-centric and service-oriented to deliver excellent and consistent service to clients, well-spoken and a bit of Relationship Management skills, should have good engagement skills and follow through to ensure closure, should have worked in a team with minimal or no supervision required.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Team Lead, Security Operation

Job ID: 59866
Location: Abuja
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To maintain a safe and secure environment for customers and employees by enforcing established security policies and procedures.
• Supervising the security guard force, third-party service providers and coordinating both internal and external stakeholders in proactive loss prevention efforts and response to Security/safety incidences.

Key Responsibilities

• Generally responsible for the design, implementation, and maintenance of physical security systems.
• Ensuring proper, up-to-date installation, monitoring, and maintenance of all security infrastructure across branch network in line with the Bank’s security standard.
• Liaise with Government Security Forces and coordinate timely deployment.
• Develop and manage good relationships with security vendors and ensure performance in line with agreed SLAs Improve internal customer satisfaction in line with SLA expectations.
• Ensuring regular emergency response exercises and drills are conducted to ensure the highest level of emergency preparedness.
• Responsible for Occupational health and safety management system for the branch network
• Carry out periodic security threat assessment of all PORs within AOR and ensure implantation of recommended countermeasures.
• Carry out periodic facility safety inspections at all PORs within AOR and ensure remediation of identified gaps.
• Gather relevant security intel/information, analyze and advise management on likely impacts on operations and personnel.
• Conduct investigations on security breaches, accidents, etc, and report the same in a professional manner.
• Plan and implement a safety/security awareness program for staff and in-house contractors.

Qualifications and Experience

• First Degree in any relevant field, a Master’s Degree will be an added advantage.
• Membership of a professional Security body e.g. ASIS, IFPO, ISO IIPS, etc.
• Certification in Occupational Health and Safety.
• Relevant Security Certification e.g. CPP, PSP, PCI, CPO, CSSMP.
• Background in the military or any other Government Law enforcement agencies.
• Minimum of 5 years relevant experience in Physical Security Management with at least 3 years in the financial services sector.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

• To maintain a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures; supervising the security guard force.

Key Responsibilities/Accountabilities

Define and implement Physical Security Plan for Stanbic IBTC Business Operation Environments:

• Identify and evaluate threats, vulnerabilities, and the potential impact of security breaches and mitigate the same with appropriate measures.
• Evaluate the physical environment in the building and sites occupied by the bank to determine the suitability of measures implemented to protect people and assets.
• Define and Implement the rules and processes for controlling people’s access to the Bank’s premises.
• Spot security breaches and Assess the severity and respond in the appropriate manner.
• Develop the Knowledge and understanding of the systems and processes in place to monitor and control building access.
• Assess the appropriateness of the different types of intrusion detection systems and their application to the different types of premises that the Bank occupies.
• Understand the purpose and application of video monitoring devices and systems and of the components that make up comprehensive monitoring.
• Define and implement standards and specifications of different types of storage devices, safes, and other secure facilities.
• Define and implement standards for security protocols related to close protection for selected individuals.
• Understand the procedures needed to respond to emergency situations including the alerting of authorities and the execution of first responder activities.

Provide Leadership for Effective Performance:

• Believe in oneself, own judgment, skills, and experience, and use this self-confidence to challenge others for the benefit of Standard Bank.
• Continuously and actively curious, seeking a deeper, broader, and more objective understanding, upon which to base commercial acumen, strategic decisions, and actions.
• Understand the line of sight between strategy and organizational implementation.
• Translates the organizational strategy into specific decisions and actions to ensure the strategy implementation. Aligns resources to effectively execute against the strategic direction.
• Set clear performance standards and expectations, and hold others accountable when these are not met. Takes accountability for team delivery against the expectations and contribution to results.
• Enable and empower the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
• Influence across the organization, based on previously established credibility and respect, as well as understanding the organizational dynamics, politics, and interpersonal context.
• Understand and leverage the dependencies across the organization and the impact of own actions on the rest of the organization to create organization alignment for decision-making and delivery of quality outcomes.
• Take responsibility for identifying, developing, and retaining capability for the benefit of the broader business, based on a genuine intent to foster the long-term learning or development of others.

Apply Regulatory and Legislative Compliance requirements to avoid breaches and Sanctions:

• Manage contractual obligations to deliver the objectives required in the contract.
• Apply knowledge and understanding of the role/functions of construction and the built environment within the context of the local legislative and industry regulatory framework.
• Demonstrate knowledge of legislation legal policies and procedures pertaining to the local, regional and relevant international laws.
• Demonstrate skills and abilities needed to effectively develop and present the Organisation’s interests in matters of dispute.
• Demonstrate good knowledge of the laws and legal principles governing the administration and contractual obligations of the organization.
• Comply with relevant legislation, regulatory and professional standards.
• Understand the various laws and regulations regulating the financial services industry.

Occupational Health and Safety – OHS:

• Assist in the implementation and evaluation of the OHS management system.
• Ensure that OHS policies, rules, procedures, and instructions are followed.
• Enforce discipline where health and safety rules are deliberately neglected or ignored.
• Ensure, as far as is reasonably practicable, compliance with and adherence to the requirements of the OHS policy.
• Ensure that every contractor in the workplace signs the relevant OHS documents as stipulated by the OHS policy.
• Ensure that workplace hazards are identified and that workplace risks are assessed.
• Ensure that OHS risk assessments are carried out before new projects are embarked upon in the workplace that may impact the health and safety of persons.
• Ensure that all incidents in the workplace (that could have caused injury, and that have in fact caused the injury) are reported to the Local Market Quality Assurance team.
• Ensure that an investigation into the cause of incidents is carried out immediately and that the necessary corrective action is taken to prevent the incident from occurring again.

Manage Operational Risk:

• Ensure adequate compliance with the laid-down instructions by all areas under control.
• Ensure the maintenance of an effective control structure, with control activities defined at each level and duties appropriately allocated.
• Establish monitors and manage physical, operational and process risk controls and levels of authority in the POR to minimize risk exposure.

Drive Operational Effectiveness:

• Ensure effective management of expenditure with emphasis on the containment of controllable costs.
• Optimize and streamline existing systems, processes, and controls for cost-effective service delivery.
• Provide an effective administrative function for the project team members.
• Ensure overall operational readiness and efficiency of the branch infrastructure prior to operations.
• Ensure overall staff complement is in line with workforce measurements.

Manage Quality:

• Implement operational techniques and activities that are used to fulfill requirements for quality including; improvement, control, management, or assurance of quality.
• Implement all quality management policies and procedures.
• Promote and maintain high standards of quality at work.
• Understand, implement, manage and maintain quality management systems and provide a support service to the organization.
• Demonstrate knowledge and understanding of the formal international frameworks for measuring and monitoring quality.
• Apply techniques that can be applied to determine the cause of process or control failures.

Plan:

• Demonstrate the knowledge and understanding of the process and thinking required to formulate objectives and priorities, and implement plans consistent with the long-term interests of the organization in a global environment.
• Identify and capitalize on opportunities and manage risks.
• Understand and apply the discipline of policy analysis, definition, writing, and implementation.
• Develop and drive a shared understanding of a long-term vision for the organization.
• Translate the organization’s vision and long-term goals into medium and short-term deliverables.

Qualifications and Experience

• A First Degree or equivalent in Security Risk Management or any other related disciplines.
• A postgraduate degree in Security / Safety management, Professional certification in Physical Security/ Information Security related fields would be an added advantage.
• Military or Paramilitary background and training will be an added advantage.
• Minimum of 10 years Security management operations experience with at least 3 years in financial institutions.
• Minimum of 7 years knowledge of security equipment.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Client Service Officer, North West / North Central

Job ID: 59779
Location: Abuja
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To manage clients’ inquiries, complaints, and requests while ensuring prompt resolution (Group-wide).
• Proactively and reactively cross-sell the Group’s products and render frontline service support.

Key Responsibilities/Accountabilities

Control cheque books:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Attend to all telephonic inquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at the customer’s instance and take charges as appropriate.
• Keep records of all source instructions from customers.

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension inquiries.
• Processing of client withdrawal application.
• Processing of client change of account information and signature.
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily reports on the applicable platform.

SIAML Management:

• Attend to all Asset management inquiries.
• Processing of client subscription.
• Processing of client redemption.
• Processing of client change of account information.
• Processing of deceased person redemption.
• Print statement of account and registration certificate for the client.
• Dispatch all documents to the appropriate unit after execution
• Cross sale

Minimum Qualification and Experience

• A Bachelor’s Degree in any related field.
• 0 – 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job ID: 59787
Location: Kaduna
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve, and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal, and handling of related reports.
• Control treasury cash, blank forms, safe custody items, and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls

Key Responsibilities

Asset custodianship:

• Custodian of treasury cash, reserve, blank forms, and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received/evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container/trolley (Used for transporting cash from the vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Countersign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch.
• Attend to all issues on refunds on all closed customers’ accounts.

ATM Custodians Support functions:

• Carry out first-level support (basic) on Users’ workstations, scanners, or other peripherals.
• Resolve basic financial issues such as an applet, Invalid username/Password, or proxy exception errors, etc.
• Map users’ workstations to the Combo printer and ensure quality printout.
• Assist RIS connect remotely to systems & resolve simple LAN issues.
• ATM support includes simple power-related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc).
• Supervise vendors, contractors, PM engineers to ensure good and neat work is done in the branch.

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationery items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register – Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Minimum Qualification and Experience

• Bachelor’s Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to telling and safe custody.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: ATM Custodian

Job ID: 59785
Location: Lagos Mainland, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To manage clients’ inquiries, complaints, and requests while ensuring prompt resolution (Group wide).
• Proactively and reactively cross-sell the Group’s products and render frontline service support.

Key Responsibilities / Accountabilities

Control cheque books:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Attend to all telephonic inquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at the customer’s instance and take charges as appropriate.
• Keep records of all source instructions from customers.

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension inquiries.
• Processing of client withdrawal application.
• Processing of client change of account information and signature.
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily reports on the applicable platform.

SIAML Management:

• Attend to all Asset management inquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all documents to the appropriate unit after execution
• Cross sale

Minimum Qualification and Experience

• A Bachelor’s Degree in any related field.
• 0 – 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Asset Custodian

Job ID: 59786
Location: Lagos Mainland, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve, and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal, and handling of related reports.
• Control treasury cash, blank forms, safe custody items, and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities

Asset custodianship:

• Custodian of treasury cash, reserve, blank forms, and keys & cash.
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received/evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container/trolley (Used for transporting cash from the vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Countersign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch
• Attend to all issues on refunds on all closed customers accounts

ATM Custodians Support functions:

• Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
• Resolve basic financial issues such as an applet, Invalid username/Password, or proxy exception errors, etc
• Map users’ workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolving simple LAN issues
• ATM support includes simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure good and neat work is done in the branch.

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationery items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register – Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Minimum Qualification and Experience

• Bachelor’s Degree from an accredited University
• Minimum of 2 years of branch banking experience with exposure to telling and safe custody.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Job Title: Relationship Manager – Commercial Banking

Job ID: 59778
Location: Lagos Mainland, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients.
• Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services, and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities / Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Minimum Qualification and Experience

• First Degree.
• A professional qualification or 2nd degree will be an added advantage.
• Minimum of 5 – 7 years experience in Relationship Management.
• Minimum of 2 years experience in Corporate Banking or Finance.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online