Reliance Health (www.reliancehmo.com) is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator, and Tencent.
We are recruiting to fill the position below:
Job Title: Reliance Care Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
- As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence, and problem-solving acumen.
- Also, you are able to learn fast and work under high pressure. You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
Job Description
- Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
- Respond to requests, inquiries, and complaints from clients and prospective clients.
- Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.
- Follow-up on prospective clients and ensure they become actual clients.
- Upgrade enrollees’ Health plans accordingly.
- Escalate unresolved issues to the team lead and follow up on the clients’ complaints.
- Politely attend to clients’ suggestions, objections, and complaints.
- Communicate with clients to inform them of updates in service.
- Conduct surveys to evaluate Customer Satisfaction.
- Forward feedback, tasks, and recommendations to appropriate units/personnel.
- Record details of customer feedback using the appropriate internal communication system.
- Document daily activities and forward report to Team Lead.
- Update the to-do list from communication with clients.
Job Requirements
- Tertiary education from a recognized institution
- 0 – 1 year post-NYSC experience
- Previous experience in Customer service or a related role is an added advantage
- Proficiency in the use of Microsoft Office tools and business software.
- Willingness to work on a shift basis and at weekends.
- Working knowledge of customer service principles and etiquette.
- Excellent emotional intelligence and problem-solving acumen.
- Excellent communication skills.
Application Closing Date
30th April 2022.
Job Title: People Operations Associate
Location: Lagos
Employment Type: Full-time
Job Summary
- This role will be responsible for supporting the design and implementation of initiatives, programs, and activities that ensure all employees in Reliance Health have a positive experience working in the company.
- The ideal candidate will be a quick learner, detail-oriented, and have the ability to independently complete tasks in a virtual environment.
Responsibilities
- Support in engagement, culture programs, and initiatives that best supports the organization’s growth strategy.
- Ensure day-to-day operations of people-related functions are addressed in a timely, efficient, and proactive manner.
- Support in the onboarding of new employees and ensure they have access to necessary resources for seamless integration.
- Organize, maintain and update employee HRIS information as needed.
- Support the offboarding process.
- Ensure smooth communication with employees and timely resolution to their queries.
Requirements
- Tertiary Education from a recognized institution
- A minimum of 1-year post-NYSC experience in human resource management
- Very good research, analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to operate effectively in ambiguous, dynamic, high-velocity situations.
Application Closing Date
7th April 2022.
Job Title: Vice President – People Operations
Reference NO: 2R94FTOL3Y
Location: Lagos (Remote)
Employment Type: Full-time
The Role
- We are looking to create a place where high performers want to come to thrive.
- We believe that high-performing people who are happy are the secret sauce to building a world-class organization.
- We are looking for the right VP – Of people Operations to identify, attract, recruit, upskill and retain the best profiles in our company, empowering them to address the challenges of a fast-growing company and become ambitious leaders.
Responsibilities
- Position the company both locally and internationally as a great place to work
- Setting up clear, structured, and objective marketing, interviewing, and assessment processes
- Develop and execute onboarding strategies to ensure new hires are able to hit the ground running from day one
- Develop and execute objective and data-backed performance management methods toward supporting, tracking, and advancing top performers
- Develop and execute effective workplace training and mentorship programs towards providing employees with the requisite skills and tools they need to excel
- Develop and execute strategies to ensure the continued psychological and physical well-being of employees towards creating a great place for them to work
- Provide guidance in developing the company’s organizational structure toward achieving business goals
- Build and manage a high performing team towards achieving the goals above
Requirements
- You have at least 8 years of experience within HRBP or Organizational Development.
- Proven experience in a people operations leadership role managing a direct team of at least 3 people.
- Strong data-driven decision-making skills and result-oriented mindset to achieve ambitious goals.
- Strong knowledge of and experience with implementing modern organizational psychology principles in the workplace
- You have excellent communication and organizational skills.
- You possess strong strategic thinking and problem-solving aptitude.
- You are an innovative thinker, ready to challenge the status quo, and can think outside of the box.
What’s on Offer?
- Exciting opportunity to design the people function of a high-growth startup!
- Enjoy attractive salary and benefits while working in a collaborative and friendly team.
- Be a part of the digital transformation of the people functions in a health tech startup.
Application Closing Date
Not Specified.
Job Title: Content Writer
Reference NO: JNL72K2H26
Location: Lagos (Remote)
Employment Type: Full-time
Job Description
- We are looking for a talented and creative Content Writer to join our Marketing, Branding & Communication (MBC) teams.
- You will report to the Head of Brand & Buzz. In this role, you will be responsible for composing, improving, and maintaining content to achieve our business goals.
- You will be a relentless researcher sifting through the data created by the internal team.
- You have demonstrable creative writing skills, perform well under deadlines, and are an expert in content optimization and brand consistency.
Responsibilities
- Develop content aligned with short-term and long-term marketing targets
- Research industry-related topics and identify gaps in our content
- Collaborate with team members and other departments to produce high-quality content for various outlets
- Prepare and publish articles that describe our company and products
- Ensure brand consistency, edit and fact-check pieces of content generated by colleagues
- Use best practices to optimize content considering SEO and Google Analytics
- Liaise with Designers to enrich the text with visual aids, like images and charts
- Shape language and tone used in sales emails, banners, and brochures
- Create and oversee reports on content
- Interview clients, industry experts, and internal teams
- Analyze, report, and optimize content and activities based on media engagement
- Ensure all content is up to date
- Develop an editorial calendar and ensure the content team is on board
- Ensure compliance with the law (e.g., copyright and data protection)
- Stay up to date with developments and customer feedback to generate new ideas to draw the audience’s attention.
Requirements
- Bachelor’s Degree in Communications, Journalism, Marketing, or relevant field
- Minimum of 4 years experience in communications or a similar role
- Industry knowledge is a big plus
- Well-versed with SEO and writing high-quality content
- In-depth understanding of personas and buying journey driven content
- Ability to write and push content in real-time
- Proven ability to communicate complex topics in ways that are relatable and understandable for readers
- A strong understanding of CRO (conversion rate optimization) and how to incorporate a brand naturally into content when appropriate
- Empathy for readers and curiosity to understand their needs and wants
- Ability to bring unique, thoughtful insights into content based on research and data
- Phenomenal communication (oral and written) skills
- Proficient command of English
- Outstanding organizational and project management abilities
- The ability to think strategically, analytically, and creatively to break down problems and find effective solutions
- Excellent attention to detail and an intuitive eye for client needs beyond the obvious
- Ability to collaborate with cross-functional team members at all levels
Remuneration
Globally Competitive Pay.
Application Closing Date
Not Specified.
Job Title: Pharmacy Technician
Location: Lekki, Lagos
Employment Type: Full-time
Comfortable Working Hours: 8 am – 8 pm on Roster
Job Summary
- This role is responsible for dispensing medications and providing excellent counseling for the patients seen at our clinics.
- Our pharmacy team will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality.
Job Description
- Provide friendly service to all our patients
- Accurately interpret patient prescriptions
- Advise patients on possible side effects of drugs and how to avoid or manage them.
- Maintain adequate stock of medications on the formulary
- Deliver excellent, patient-centered counseling on medications, adherence, and preventive practices.
- Use electronic medical records systems and electronic stock management tools
Requirements
- Minimum of an Ordinary National Diploma (OND) in a related course or Certificate of Pharmacy Technician
- Related experience is an added advantage
- Ability to provide patient counseling (advising in multiple relevant languages is a plus).
- Familiarity with and ability to use technological tools.
- Excellent written and oral communication.
- Ability to communicate medical concepts in clear layman’s language.
Application Closing Date
29th April 2022.
Job Title: Nurse
Location: Lagos
Employment Type: Full-time
Comfortable working hours: 8 am – 8 pm on Roster
Job Summary
- The role provides direct patient care to our clients.
Job Description
- Provide friendly service to all our patients.
- Undertake an initial intake of patient history and physical exam to appropriately triage patients.
- Collect and tag specimens exactly as outlined in each medical requisition.
- Develop effective counseling techniques as they relate to groups such as pediatric and geriatric patients.
- Properly package each specimen and ensure that every specimen is delivered to the laboratory on time.
- Maintain an organized and clean work area based on state health laws and the guidelines of our medical organization.
- Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient requests them.
- Perform patient assessment.
- Initiate emergency treatment if necessary
Requirements
- Minimum of a First Degree or HND
- Proven experience of success in a multidisciplinary team
- Registered nurse with a license to practice.
- Comfortable using basic technology including laptops and tablet devices.
- The ability to provide patient counseling and advising in multiple relevant languages is a plus.
- Solution-oriented, critical thinker, attention to detail, effective communication
- Friendly, enthusiastic, relationship builder, and collaborator
Application Closing Date
30th April 2022.
Job Title: Pharmacist
Location: Lagos
Employment Type: Full-time
Job Summary
- Our pharmacist will work with teams of pharmacy technicians at multiple locations to supervise procurement, manage supply chains, and dispensation of high-quality medications to patients located across the country.
- The pharmacist is responsible for measuring, monitoring, and improving metrics related to the efficiency of the pharmacy programs and patient satisfaction.
- The successful candidate will be a confident analytical thinker with skills in data entry and analysis as well as the ability to teach and train other health staff.
Job Description
- Use data on prescribing patterns to build and manage formulary and inventory to maximize value and prevent waste.
- Participate in the design and optimization of IT systems for medication order entry, filling, and dispensation to improve staff efficiency and decrease waiting time.
- Ensure department compliance with professional standards and legal and regulatory requirements regarding purchasing and storage of pharmaceutical inventory.
- Identify, measure, monitor, and improve key metrics for improving pharmaceutical quality and care.
- Oversee infection control procedures and documentation (e.g., personal protective equipment [PPE], needle recapping) for pharmaceuticals and consumables.
- Design systems to improve productivity, efficiency, and customer satisfaction measures.
- Communicate key changes and updates to pharmaceutical plans and policies.
- Manage undesired behaviors, safety events, and other activities that adversely affect the quality of pharmacy care and improve patient outcomes.
- Coach pharmacy staff in utilizing feedback and data to improve performance.
- Prepare reports for all staff on relevant key performance metrics.
Requirements
- B. Pharm Degree from an accredited institution.
- 0 – 1 year post-NYSC clinical experience in Clinic, Hospital, Community, or retail setting.
- PCN license
- Expertise in counseling and educating patients for primary care conditions for children, adults, and antenatal/postnatal.
- Expertise in counseling and educating patients for chronic illnesses including hypertension, diabetes, and peptic ulcers.
- Research or data analysis experience managing large data sets using Excel, state, or other data software is an added advantage.
- Experience managing a team including technicians is an added advantage.
- Proficiency in the use of Microsoft Office tools especially Excel.
- Proficiency in data collection, analysis, and review are necessary.
- Excellent written and oral communication.
- Ability to communicate medical concepts in clear layman’s language.
Application Closing Date
30th April 2022.
support@jobberpage.com