Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivaled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
We are recruiting to fill the position below:
Job Title: Airport Services Duty Supervisor
Job ID: 2200000U
Location: Port Harcourt, Rivers
Category: Cargo & Airport Operations
Job Purpose
- We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Port Harcourt, Nigeria as Airport Services Duty Supervisor.
- Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, Boarding, etc., in order to ensure a high service standard.
- Achieve optimum customer satisfaction and on-time departure of flights. Excellent skill to deal with flight delays, disruptions, denied boarding, etc.
- Deputize Airport Services Duty Officer and/or Airport Representative.
Accountabilities
- Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
- Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
- Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
- Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
- Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements.
- Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities.
- Ensures passengers are provided with full support during any disruption on his shift.
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
- Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
Qualifications
- Bachelor’s Degree or equivalent.
- 5 years of job-related experience required.
- Fluent in English both written and spoken.
- Advanced Customer Relations training such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets).
- High computer literacy.
How to Apply
Interested and qualified candidates should:
Application Deadline 30th January 2022.
Job Title: Airport Services Manager
Job Id: 2200000W
Location: Port Harcourt, Rivers, Nigeria
Category: Cargo & Airport Operations
About the Role
- We are recruiting for an Airport Service Manager based in Port Harcourt, Nigeria.
- The Airport Services Manager has the oversight of both the operations and administrative responsibilities at the station level.
- The roles ensure that the operations run smoothly and cost-effectively whilst conforming to safety and security requirements.
- Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.
Key responsibilities include the following:
- Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
- Maintains station’s NPS within targets and addresses any customer-related issues and/or challenges.
- Maintains high standards to enhance the customer experience.
- Evaluate and propose cost-effective measures to reduce unit costs and enhance customer service delivery.
- Managing the day-to-day operations of the station and acting as a liaison between airport service providers, government agencies & authorities, and QR senior management.
- Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
- Ensures that the overall airport operations meet QR’s standards, policies, and procedures and conform to aviation regulatory requirements.
- Supports the preparation of annual budgets proposals for the station.
- Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
- Supports new station start up when required and conducts GHA Technical assessment.
- Establishes the department or team’s objectives and priorities to align with and support business objectives.
Qualifications
The successful candidate will have the following qualifications and skills:
- Bachelor’s Degree with a minimum of 6 years job-related experience.
- Able to foster teamwork among team members.
- Dynamic and adaptable to ever-changing operational requirements.
- Work experience in a multi-cultural environment.
- Knowledge of program development, budget preparation, and administration.
- Relevant experience as an Airport Manager with a major airline.
- Extensive overall knowledge of all areas of airport operations
- Very good command of the English language.
- Able to delegate work, set clear direction, and manage workflow.
- Strong mentoring and coaching skills.
How to Apply
Interested and qualified candidates should:
Application Deadline 30th January 2022.
Job Title: Airport Services Agent
Job Id: 2200000R
Location: Kano, Nigeria
Category: Cargo & Airport Operations
About the Role
- We are currently recruiting for Airport Services Agent in Kano, Nigeria.
- As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst traveling.
- You will ensure quality service and adherence to safety policies and security standards.
Specific accountabilities include:
- Liaising with check-in, transfer desk, and other related areas for the smooth acceptance of passengers.
- Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates.
- Assisting the Duty Officer in handling company materials and records.
- Liaising with the Ground Handling Agent (GHA) for quick processing of hotel and transfer passengers.
- Ensuring passengers are assisted smoothly through airport facilities.
- Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit.
- Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained.
- Organizing check-in counters and coordinating documentation issues.
Qualifications
The successful candidate will have:
- High School qualification.
- Minimum of 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
- Excellent communication skills with fluency in the English language.
- High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
- High level of computer literacy.
- Excellent customer focus and service delivery.
- Good interpersonal skills and strong team orientation.
How to Apply
Interested and qualified candidates should:
Application Deadline 30th January 2022.
Job Title: Airport Services Duty Supervisor
Job Id: 2200000O
Location: Kano
Category: Cargo & Airport Operations
Job Description
- We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Kano, Nigeria as Airport Services Duty Supervisor.
Job Purpose
- Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, Boarding, etc. in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time departure of flights.
- Excellent skill to deal with flight delays, disruptions, denied boarding, etc.
- Deputize Airport Services Duty Officer and/or Airport Representative.
Accountabilities
- Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities.
- Ensures passengers are provided with full support during any disruption on his shift.
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
- Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
- Acts as a Station coordinator in liaison with GHA and QR Department.
- Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
- Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
- Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure.
- Works with all departments to ensure on-time performance.
- Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents.
- Ensures efficient use of manpower during duty period.
- Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc.
- Ensures all departments are aware of operational messages and requirements.
Qualifications
- Bachelor’s Degree or equivalent.
- Fluent in English both written and spoken.
- Advanced Customer Relations training such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets).
- High computer literacy.
- 5 years of job-related experience required.
How to Apply
Interested and qualified candidates should:
Application Deadline 30th January 2022.
Job Title: Airport Services Agent
Job ID: 2200000S
Location: Port Harcourt, Rivers
Category: Cargo & Airport Operations
About the Role
- We are currently recruiting for Airport Services Agent in Port Harcourt, Nigeria.
- As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst traveling.
- You will ensure quality service and adherence to safety policies and security standards.
Specific accountabilities include:
- Liaising with check-in, transfer desk, and other related areas for the smooth acceptance of passengers.
- Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates.
- Assisting the Duty Officer in handling company materials and records.
- Liaising with the Ground Handling Agent (GHA) for quick processing of hotel and transfer passengers.
- Ensuring passengers are assisted smoothly through airport facilities.
- Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit.
- Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality are maintained.
- Organizing check-in counters and coordinating documentation issues.
Qualifications
The successful candidate will have:
- High School Qualification.
- Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
- Excellent communication skills with fluency in the English language.
- High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
- High level of computer literacy.
- Excellent customer focus and service delivery.
- Good interpersonal skills and strong team orientation.
How to Apply
Interested and qualified candidates should:
Application Deadline 30th January 2022.
Job Title: Airport Services Duty Officer
Job Id: 2200000N
Location: Kano, Nigeria
Category: Cargo & Airport Operations
About the Role
- We are recruiting for an Airport Services Duty Officer based in Kano, Nigeria.
- In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers, and boarding, in order to ensure a high service standard.
- You will achieve optimum customer satisfaction and on-time department of flights.
- You will also have overall control of the shift as a direct representative of the Airport Services Manager.
- You will also ensure the punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
- Ensuring that passenger and aircraft handling practices conform to the safety and security standards.
- Ensuring that all QR aircraft handling standards are met on a shift basis.
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline.
- Ensuring proper allocation of manpower and resources in the airport operations.
- Completing checks to ensure adequate standards are maintained.
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling.
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.
Qualifications
The successful candidate will have the following qualifications and skills:
- Relevant experience in an airline or reputed Ground Handling Operations at the supervisory level.
- Strong background in Airport or GHA Operations.
- Good understanding of Conditions of Carriage, International Civil Aviation Safety, and Security Procedures in accordance with ICAO and IATA.
- Overall knowledge of airport functions within passenger and baggage handling, weight and balance, and dangerous goods regulations.
- Excellent customer focus and service delivery.
- Right to live and work in the United States.
How to Apply
Interested and qualified candidates should:
Application Deadline 30th January 2022.
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