MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable. It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position of:
Job Title: Senior Manager – Head Information Technology, Information Technology
Location: Nigeria
Job Identification: 1242
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: Chief Executive Officer
Division: MoMo Payment Service Bank
Description
- Monitor and align the direction, strategy, and results of the Technology Vertical, collectively and as individual work areas in the MoMo Payment Service Bank, ensuring that the MTN Group guidelines are duly complied with
- Measure the impact and benefit of the function to MoMo Payment Service Bank and in turn, Group FinCo and report the true-value metrics.
- Drive continuous improvement across all verticals
- Implement and oversee the execution of policies, procedures, and guidelines set forth by the group Technology team and ensure the team complies with the same
- Implement governance to manage the consolidated MoMo Payment Service Bank Technology strategy, budgets, and financials, with guidance from MoMo Payment Service Bank CEO
- Cascade the Group Fintech budget, analytics, and reporting framework in the function, in collaboration with the MoMo Payment Service Bank CEO
- Deliver results under the guidance of the Group CTIO Digital & Fintech, abiding by all the set directives and regularly reporting compliance
- Inculcate ‘data centricity’ within the MoMo Payment Service Bank, ensuring that all critical data such as that of customers, is stored, managed, and accessed as per standards prescribed by the Group and absolute data integrity is maintained
- Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies
- Lead Information Security initiatives, projects, and practices in the MoMo Payment Service Bank.
- Ensure that the highest level of data security is maintained
- Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the MoMo Payment Service Bank.
- Lead the creation of blueprints and architecture for system development, modification, or integration (Esp, to accommodate local instances), and provide support to Group FinCo in architecture review, when required
- Monitor all products, tools & technologies operational in the MoMo Payment Service Bank in order to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance
- Assist Group Technology team in deploying IT Infrastructure and assets within the MoMo Payment Service Bank and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per Group standards
- Lead the deployment, maintenance, monitoring, and updates to local instances of the customer, product & delivery platforms across all products
- Monitor management of local IT incidents and where required, resolve escalated technical/system issues
- Lead and drive all testing and releases required to be done in the MoMo Payment Service Bank and ensure change management initiatives are undertaken for large scale transformations
Requirements
Education:
- First Degree in Computer Science, Electrical/Electronics, Communications Engineering or related field
- Masters/MBA is advantageous
- Fluent in English
Experience:
- 9 – 17 years’ experience which includes:
- Minimum 3 – 4 years experience in Fintech, banking, or financial services
- Successful track record as a senior management professional in delivering exceptional technology products & services
- Experience working in a global/multinational enterprise with a good understanding of emerging markets.
How to Apply
Interested and qualified candidates should:
Application Deadline 24th March 2022.
Job Title: Manager, Channel Management (Merchants) – Commercial
Job Identification: 1235
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Division: MoMo Payment Service Bank
Reports To: Senior Manager Head Distribution
Description
- Develop specific go-to-market strategies for assigned channels
- Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
- Develop and execute channel strategy to accelerate targeted revenue growth
- Own roadmap for delivery of channel changes based on consumer insights and business requirements
- Manage channel lifecycle with a specific focus on rationalization and elimination of duplicative channels, the introduction of enhanced service offering, re-design of existing channel capabilities
- Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
- Lead all joint business planning activities with channel partners
- Monitor and prepare periodic reports on channel profitability, operator performance, and sales performance trends and generate periodic channel assessment reports for channel performance review
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations, and any issues affecting the marketing of Fintech products and services in the region
- Act as the first point of contact for partners and gather insights on product uses and needs
- Identify and share opportunities for operational improvements
- Manage affiliate partner relationships and process applications
- Manage and provide solutions to escalations that have multiple processes/functions impact on the critical path of service delivery, keeping SM Distribution apprised of the same
- Provide career development for direct reports (counseling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR
- Develop and execute territory-specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
- Drive the integration of channel strategy by developing action plans for achieving targets and ensuring effective execution
- Evaluate the efficiency and effectiveness of Channels strategies and offer suggestions for improvements
- Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems
- Demonstrate a clear understanding of statutes and regulations related to business operations and channel management in the OpCo, financial institutions, and the telecommunications sector
Education
- First Degree in any Commercial discipline
- Possession of postgraduate degree (MBA/ Masters in relevant fields) will be advantageous
- Fluent in English
Experience:
- 6 – 13 years’ experience which includes:
- Experience in Fintech, banking or Mobile Money
- Experience in Digital Channel development and management
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
How to Apply
Interested and qualified candidates should:
Application Deadline 24th March 2022.
Job Title: Senior Manager, Head Human Resources
Job Identification Number: 1244
Location: Nigeria
Job Schedule: Full Time
Job Category: MTN Level 3H
Reports To: CEO MoMo PSB
Division: MoMo Payment Service Bank
Description
- Monitor and align the direction, strategy, and results of the HR Vertical, collectively and as individual work areas in the business, ensuring that the Group guidelines are duly complied with
- Ensure implementation, compliance & adherence to the EVP Framework, policies, guidelines & processes defined by the Group HR team and MTN Group HR team as applicable
- Lead and manage the implementation of Global Wellness programs initiatives and drive the development of MoMo Payment Service Bank wellness initiatives
- Ensure compliance and drive the global D&I agenda set by the Group HR team and MTN Group
- Implement, localize and manage the MoMo Payment Service Bank organization structures
- Implement HR policies throughout the MoMo Payment Service Bank, ensuring that all functions comply with the set policies
- Oversee the recruitment and onboarding process in the MoMo Payment Service Bank, ensuring that key objectives set for recruitment are complied with at all times
- Monitor execution of the performance management process within the MoMo Payment Service Bank and ensure managers are empowered to conduct a fair and objective appraisal for their employees
- Oversee implementation and management of employee Compensation, Rewards & Recognition processes for the MoMo Payment Service Bank
- Implement and oversee the execution of policies, procedures, and guidelines set forth by the group HR team and ensure the team complies with the same
- Cascade the Group Fintech budget, analytics, and reporting framework in the function, in collaboration with the MoMo Payment Service Bank CEO
- Provide input to the Organization Design Blueprints to align with business objectives, customers, products & services
- Promote the use of HR tools and systems, in order to drive business-critical decisions through data
- Function as a strategic business advisor to the CEO; manage, prioritize, align and enable implementation of strategic projects for the MoMo Payment Service Bank
- Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MoMo Payment Service Bank’s employer of the choice brand towards the external marketplace
- Regularly report to CEO on key HR metrics, and highlight red flags as and when required.
- Have oversight on end-to-end of employee and HR Service administration, all the while ensuring that local employment laws and labor guidelines are duly complied with
- Lead the training needs assessment and infusion of training programs in the MoMo Payment Service Bank, also ensuring that curriculum is regularly reviewed and supports MoMo Payment Service Bank’s growth strategy
- Ensure implementation of health and safety policy, procedures and risk assessments, statutory compliance requirements ensuring action is taken to mitigate risks and all corrective and preventative action of issues arising
Requirements
Education:
- A First Degree in a Behavioral Science field, good knowledge of HR processes
- A Master’s degree, MBA preferably
- Fluent in English and language of country preferable.
Experience:
- 9 – 17 years of HR generalist experience in a multinational business environment/world-class organization
- 3 years Broad HR specialist experience (learning, performance, recruitment, Reward & OD)
- Experience in Fintech, banking, or financial services is preferred.
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- Worked across diverse cultures and geographies advantageous
How to Apply
Interested and qualified candidates should:
Application Deadline 11:59 PM: 24th March 2022.
Job Title: Specialist – Channel Management (POS Agents), Commercial
Location: Nigeria
Job Identification: 1246
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Channel Management (Agents)
Division: MoMo Payment Service Bank
Description
- Develop commercial processes and procedures related to assigned channel activities
- Coordinate tactical plans with regions to deliver the targets
- Coordinate cross-functional sessions for implementation of MFS activities as directed by the Channel Manager & Segment Manager
- Take responsibility for managing MFS Central pool of Merchandising materials end to end in line with approved strategies and budgets
- Monitor performance of selected subcontractors and take corrective actions where necessary
- Evaluate the efficiency and effectiveness of Field Operations and Implementation strategies and propose and offer suggestions for improvements.
- Monitor, analyze, and report sales trends, including but not limited to customer recruitment, agent transactions, etc. and also report on trade activity plans
- Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
- Provide necessary support and materials towards the execution of agents and customer engagement activities within the regions, and collaborate with regional event agencies to ensure successful implementation of engagements
Requirements
Education:
- First Degree in Economics, Business Administration or any related discipline
- Fluent in English.
Experience:
- 3 – 7 years’ experience which includes:
- Experience in Field Operations and Implementation or an allied field is required
- Experience in Fintech, banking, or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred.
How to Apply
Interested and qualified candidates should:
Application Deadline 24th March 2022.
Job Title: Senior Manager – Company Secretariat, COSEC
Job Identification: 1243
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3H
Reports To: Chief Executive Officer
Division: MoMo Payment Service Bank
Description
- Align the results of the CoSec vertical, collectively and as individual work areas, ensuring that the Group guidelines are duly complied with
- Measure the impact and benefit of the function to MoMo Payment Service Bank and in turn, Group FinCo and report the true-value metrics.
- Implement & execute policies, procedures, and guidelines set forth by the group Company Secretarial team and ensure compliance with the same.
- Responsible for the administration of the company, for example: maintaining statutory books, including registers of members, directors, and secretaries, and shareholders with all their past and present shareholdings, organizing board meetings and annual general meetings (AGMs), preparing agendas, and taking a minute
- Provide Company Secretarial Services for Board meetings and ensure that legal requirements related to the meetings are fulfilled, as well as follow up on actions from meetings.
- Issue notice and agenda of board meetings to Board Members of the company board
- Provide the Board with required guidance and advice in the discharge of their duties, responsibilities, and powers
- File necessary documents with Corporate Affairs Commission.
- File Corporate Governance Returns and any requisite documents with the Central Bank of Nigeria and the Financial Reporting Council of Nigeria.
- Monitor changes in relevant legislation and the regulatory environment and take appropriate action
- Develop and oversee the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements
- Support in company incorporations and branch establishments, including managing corporate documents for use abroad.
- Implement governance to manage the consolidated MoMo Payment Service Bank Company Secretarial strategy, budgets, and financials, under direction from the MoMo Payment Service Bank CEO
- Cascade the Group Fintech budget, analytics, and reporting framework in the function, under direction from the MoMo Payment Service Bank CEO
- Guide the CEO and Board to ensure they operate in accordance with rules and regulations
- Facilitate good communication between the board, committees, senior management and non-executive directors, and shareholders
- Custodian of the Delegation of Authority Matrix across the organization.
- Responsible for arranging Executive Committee meetings and such other meetings as may be required from time to time and keeping track of minutes of meeting and writing reports
- Handle correspondence, collate information, and write reports, ensuring decisions made are communicated to the relevant company stakeholders
- Signing corporate documents and attending to corporate notices and correspondence and conducting relations with the shareholders on matters concerning corporate policy and shareholders meetings.
- Developing, implementing, and maintaining director’s obligations guidelines regarding compliance, corporate governance, business ethics issues, and practice including regulatory requirements
- Ensuring that previous board decisions and policies are upheld and implemented; monitoring and addressing issues of non-compliance
Requirements
Education:
- First Degree in Law or allied field
- Membership of ICSAN (Institute of Chartered Secretaries and Administrators of Nigeria) is mandatory.
- Fluent in English.
Experience:
- 9 – 17 years’ experience which includes:
- Previous experience in a Company secretarial role of a listed company or multinational is an advantage. Experience must include exposure in company Secretariat management
- Fintech, Banking or Financial Services Experience an advantage
- Good interpersonal skills and the ability to build and maintain effective interpersonal relationships are essential.
- Ability to forge a strong and trusting working relationship with the Board, Chairman, and CEO.
How to Apply
Interested and qualified candidates should:
Application Deadline 24th March 2022 at 11:59 PM.
Job Title: Specialist – Channel Management (Trade Partner), Commercial
Location: Nigeria
Job Identification: 1241
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Channel Management (Trade Partners)
Division: MoMo Payment Service Bank
Description
- Develop commercial processes and procedures related to assigned channel activities
- Coordinate tactical plans with regions to deliver the targets
- Monitor, analyze, and report sales trends, including but not limited to customer recruitment, agent transactions, etc. and also report on trade activity plans
- Coordinate cross-functional sessions for implementation of MFS activities as directed by the Channel Manager & Segment Manager
- Take responsibility for managing MFS Central pool of Merchandising materials end to end in line with approved strategies and budgets
- Monitor performance of selected subcontractors and take corrective actions where necessary
- Evaluate the efficiency and effectiveness of Field Operations and Implementation strategies and propose and offer suggestions for improvements
- Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
- Provide necessary support and materials towards the execution of agents and customer engagement activities within the regions, and collaborate with regional event agencies to ensure successful implementation of engagements
Qualifications
Education:
- First Degree in Economics, Business Administration or any related discipline
- Fluent in English
Experience:
- 3 – 7 years experience which includes:
- Experience in Field Operations and Implementation or an allied field is required
- Experience in Fintech, banking, or Mobile Money is preferred
- Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred.
How to Apply
Interested and qualified candidates should:
Application Deadline 24th March 2022.
Job Title: Specialist – Quality and Processes, Commercial
Location: Nigeria
Job Identification: 1255
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Operation Quality and Processes
Division: MoMo Payment Service Bank
Job Description
- Execute policies, procedures, and guidelines cascaded by the functional lead and ensure compliance with the same
- Comply with the set governance mechanisms, under supervision from the functional lead
- Drive business process improvement efforts to ensure that standardization, efficiencies, and best practices are employed while leveraging systems, automation, and other solutions as needed.
- Provide process analysis and improvement expertise to support functional and cross-functional teams to develop and manage process change and operational improvement across the organization.
- Undertake relevant impact assessment(s) to appraise and evaluate options for the identified business process /system improvements.
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
- Identify, plan and implement key projects to improve quality, reduce cost, increase productivity resulting in significant business improvement and customer satisfaction.
- Analyze fintech agent and customer information needs, business problems, and business opportunities to determine efficient and effective systems/programming solutions.
- Coordinate efforts with project teams, including business, IT, and third parties to identify processes, apply Lean/Six Sigma principles, and coordinate with teams to develop/implement automation solutions.
Requirements
Education:
- First Degree in any related discipline
- Fluent in English
Experience:
- 3 – 7 years of experience which includes:
- Experience in Fintech, banking or Mobile Money
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
How to Apply
Interested and qualified candidates should:
Application Deadline 24th March 2022.
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