MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses, and Government institutions across West Africa.
MainOne Cable’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired, and proud as you become a part of something big.
We are recruiting to fill the position below:
Job Title: SoHo Sales Intern
Location: Nigeria
Job Type: Contract
Demands of the Job
- The role requires a lot of patience, composure, and finesse.
- Will be required to go above and beyond to prospect and convert new customers.
- Once in a while might be required to stay until after office hours.
- Will require excellent communication and interpersonal skills.
Responsibilities
The SoHo Sales Intern will be responsible for the following functions:
- Prospect new customers using multiple sales channels
- Maintaining and developing relationships with existing customers
- Visiting potential customers for new business
- Onboarding prospects on CRM platform
- Providing customers with quotations
- Negotiating the terms of an agreement and closing sales
- Gathering market and customer information
- Providing feedback on future buying trends
- Representing MainOne at trade exhibitions, events, and demonstrations
- Meet set sales target
Qualifications, Skills & Competencies
- B.Sc / HND from a recognizable institution.
- Excellent Communication Skills.
- Excellent interpersonal skills.
- Target-driven and goal-oriented.
- Ability to multitask seamlessly.
- Previous experience in a similar position will be an advantage.
Application Closing Date
Not Specified.
Job Title: Network Performance Analyst
Location: Nigeria
Department: Technical
Job Type: Permanent
Responsibilities
- Apply highly developed inductive reasoning skills to provide a proactive approach to potential network Operating Systems or hardware Failures.
- Create custom alert schema, reports, and custom dashboards
- Characterize and analyze network traffic to identify anomalous activity and potential failure/threats to network resources
- Provide relevant key performance information to aid network planning and operations
- Add network Context, eliminate noise and false positives, and develop trends and data models
- Performing root cause analysis of Network OS and hardware failures using Logs
- Provide relevant log data to aid in troubleshooting and resolving network issues.
- Explore existing knowledge base and make recommendations to improve systems, solutions, and processes
- Identify and validate new log sources, search through indexed data and develop methods to improve data mining, analysis, and reporting.
- Gather and accumulate data from disparate sources, clean it, organize it, process it, and analyze it to extract valuable insights and information.
- Identify new sources of data and develop methods to improve data mining, analysis, and reporting.
- Validate log sources and indexed data, search through indexed data to optimize search criteria
- Present the findings in reports (in a table, chart, or graph format) to help the Network Planning and management team in the decision-making process.
- Create data definitions for new database files or alterations made to the already existing ones for analysis purposes.
- Keep track of the trends and correlational patterns among complex data sets.
- Perform routine analysis tasks to support day-to-day network functions and decision-making.
- Work closely and collaborate with other network teams and the business management team to accomplish company goals
Qualifications, Skills & Competencies
- Bachelor of Science in Computer Science or related field
- Minimum of 5 years experience
- Relevant professional/technical certifications in Big Data/Hadoop/SIEM
- Good presentation skills
- Relationship Management skills
- Time & self-management skills
- Ability to work well under pressure
- Good oral and written communication skills
- Good knowledge of networking technologies
- Hands-on experience in Big data analytics, SIEM, and syslogs operations
- Should be able to script in any language but preferably python
- The ability to develop relational databases for sourcing and collecting data and write SQL queries to extract data is an added advantage
- Service provider experience in technologies with Syslog applications preferably Splunk
Demands of the Job:
- Time & self-management skills
- Relationship Management
- Teamwork
- Ability to work well under pressure
- Ability to work well under pressure
Application Closing Date
Not Specified.
Job Title: Manager, Capital Projects (Civil)
Location: Nigeria
Department: DC & Capital Projects
Job Type: Permanent
Responsibilities
- Provide project management leadership for Capital Projects, promoting best practices in Project Management and ensuring assigned projects are delivered to agreed specifications, timelines, and approved budget
- Manage the implementation of Data Centers and capital projects/programs, ensuring projects are being delivered effectively and most efficiently.
- Analyze potential project risks as well as barriers and define appropriate mitigating plans to enable timely avoidance/ resolution.
- Manage Work Breakdown Structure and detailed project management documentation, including milestones and responsibilities share on all Capital Projects.
- Develop processes and work standards required for the implementation of capital projects and monitor compliance to ensure the set objectives are met.
- Responsible for compliance with all Capital Projects departmental processes, keeping custody of all Departmental Process documents
- Guide the Technical team’s capital expenditure for the company in line with the strategic plan and report on the CAPEX spend on Capital projects, ensuring consideration of financial and technical trade-offs as well as compliance with all fiscal and regulatory parameters.
- Perform strategic planning and financial analysis, including budget preparation and obtaining necessary approvals for all capital projects.
- Monitor the budget for capital projects; oversee their financial effectiveness by exercising cost control measures, motivating for budget enhancements when required.
- Monitor and administer the relevant contracts and agreements for each project.
- Measure the delivery of the Technical key performance indicators (KPIs) especially as it relates to the capital projects.
- Ensure proper storage of all project information/documents in the required format and at a designated location.
- Prepare reports and presentations on all capital projects as may be required from time to time by the Management
Qualifications, Skills & Competencies
- A First Degree in Civil Engineering.
- A Master’s Degree in Engineering or Project Management and a Project Management Professional (PMP) certification are required.
- At least 12 years of work experience, six (6) of which must have been in leading and directing complex projects/programs.
- Excellent engineering design skills are a requirement for this position while good knowledge of Data Centre design and architecture would be an added advantage.
- Outstanding resource management, organization, budgeting, policy design, process development, negotiation, and strategic planning skills.
- Impeccable stakeholder management skills.
- Excellent report writing, presentation skills, and good attention to detail.
Demands of the Job
- An overall successful outcome of all assigned capital projects, ensuring projects meet the agreed quality standards and are delivered on time, within budget, and allocated resources.
- Ability to work under pressure, meet tight deadlines, and willingness to work long hours to meet deadlines.
Application Closing Date
Not Specified.
Job Title: Lead, Performance Management & Organisational Design
Location: Nigeria
Department: Corporate Services & Development
Job Type: Permanent
Responsibilities
- The Lead, Performance Management & Organisational Design (Lead PM & OD) shall assist to design and implement effective human resource policies, procedures, and processes that will support the realization of the company’s performance management and organizational design strategy across all jurisdictions.
The specific responsibilities shall include to:
- Manage the implementation of Main One’s performance management system to ensure it is objective, equitable, transparent, and merit-driven.
- Ensure organizational KPIs are developed and cascaded to all departments.
- Ensure annual appraisals including 360-degree appraisals and Upward Feedback Surveys are carried out on time as required with improvements recommended.
- Liaise closely with the employees and managers to identify performance and development requirements and recommend ways to bridge gaps identified.
- Supervise the probationary process for new employees to ensure they are confirmed as at when due.
- Drive the Leadership Development, Career Development, Retention, and Succession Planning program of the organization.
- Manage the company’s organizational design process conducting bi-annual reviews with unit heads to ensure their unit structures are fit for purpose.
- Ensure organizational charts are up to date monthly and as required.
- Review/update of the MainOne Competency Framework as required.
- Support the formulation and effective implementation of recruitment strategies to identify, select, hire and retain the best talent to meet the manpower needs of Main One.
- Analysis and reporting to provide key HR operational information on areas managed quarterly or as required to facilitate informed strategic decision making and control.
- Develop HR policies for managed areas to ensure they are relevant, responsive, up-to-date and properly understood organization-wide.
- Ensure that HR policies, practices, and procedures for managed areas are properly and consistently administered and lead to fair and consistent treatment of employees.
- Foster a conducive working climate by building and maintaining proactive relationships with employees to understand and manage their needs and concerns, consistent with Main One’s corporate goals.
- Assist to coordinate the development and maintenance of specialized human resource information and measurement/reporting systems
- Support the development and implementation of HR practices/initiatives which encourage employee engagement and involvement.
- Participate in other HR initiatives as may be required.
Qualifications, Skills & Competencies
Qualifications:
- A Bachelor’s Degree in relevant discipline.
- Membership of a relevant professional body will be an added advantage.
- Minimum of 7 years experience in HR management with at least two years in a supervisory role.
Competencies:
- Excellent communication (oral & written) skills
- Strong interpersonal and stakeholder management skills
- Excellent analytical, negotiation, and problem-solving skills
- Creative thinking skills
- Time management and prioritization skills
- Working knowledge of the Labour Laws in our operational locations.
- Experience and understanding of leading practices as it relates to Performance Management, Recruitment, Leadership Development, and Organisational Design
- Impeccable supervisory skills.
Demands of the Job
- Strong work ethic
- Ability to engage at C-Level
- Constant awareness of sensitivity and confidentiality involved in the function
- Ability to work with minimal supervision
- Good research skills
- Strong drive for excellence and innate curiosity for understanding how things work
- Dynamism and versatility.
Application Closing Date
Not Specified.
Job Title: Field Technical Support Intern
Location: Nigeria
Department: Technical
Job Type: Permanent
Responsibilities
- The Field Technical Support Intern will be responsible for installation, second line network troubleshooting, restoration, and fault management support on the elements and components of the Main One network and assist clients in solving complex technical issues.
Other Responsibilities include:
- Responsible for surveys at a customer location and preparing the BOQs thereof
- Responsible for supervising ongoing customer connection OFC deployment and conducting handover to the Ops team
- Responsible for the documentation of all after build and as-built information and reports
- Responsible for installation and configuration of customer premise equipment (CPE).
- Maintain and ensure full compliance with all Main One’s field support processes and procedures
- Ensure safe decommissioning of equipment and make them fit for reuse.
- Confer with customers in initial deployment troubleshooting, as well as in the initial debugging of new hardware and software.
- Report site(s) conditions to the network operating center.
- Interpret survey reports (SRs) to effectively carry out onsite/installation activities.
- Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes.
- Supervise vendors with onsite installations, to ensure that it conforms with MainOne quality standards.
- Responsible for structure cabling, PATs, and onsite installations supervision to ensure that standards and quality are maintained at all times.
- Carry out a survey, desktop/onsite, and provide survey reports in clear terms with minimal supervision.
- Accurate auditing, recording, and management of company assets deployed at clients’ site
- Follow up with all activities to ensure that no issue arises from our deliverables at the customer’s premises while maintaining excellent customer delivery at every point
- Troubleshoot onsite issues in a timely manner.
- Ensure all customer SLAs are met.
Qualifications, Skills & Competencies
- B.Sc. or HND in Engineering any other related discipline.
- Certifications in HSE will be an added advantage.
- Certifications in CCNA will be an added advantage
- A good understanding of Ethernet and wireless networks
- Previous experience working in Wireless and Wired technology (UBIQUITY, Ruckus, etc.)
- Must have a high level of computer literacy to be able to configure PC IP settings, use basic IP testing and be competent in the use of Microsoft Office products (Outlook, Excel, Word)
- Ability to interpret topography, network design maps, and AutoCAD Designs
- Good experience in power management/ first level Power handling (DC and AC)
- Good stakeholder management (Vendor, Internal management)
- knowledge of structured ethernet cabling standards and good cable management.
Demands of the Job
- This role requires stamina and a lot of long hours
- Ability to multitask, prioritize faults and respond or escalate accordingly
- Ability to communicate with customers in a clear and concise manner.
- Must be able to work comfortably at heights with total regard for safety and good work ethics.
- Might be required to work late hours and during weekends.
Application Closing Date
Not Specified.
Job Title: Product Manager (Connectivity)
Location: Nigeria
Job Type: Permanent
Department: Commercial
Responsibilities
- Collaborate on the development of new connectivity products and managed services products.
- Collaborate on the management of existing connectivity and managed services products.
- Conduct market and product research of new connectivity and managed services products (PESTEL & Horizon Scanning).
- Collaborate on the development of product/program dashboards to track fiber deployment builds, budget, and spending.
- Follow up with internal partners (i.e., finance, accounting) to ensure that billing and invoicing processes are structured according to contractual obligations.
- Assist Legal with creating or amending contracts by providing the project-specific requirements while keeping the appropriate partners apprised.
- Data gathering on products (existing & new) to conduct analysis, produce charts/graphs, and support partner/internal engagements to drive data-driven decisions.
Qualifications/Experience
- Bachelor’s Degree with a minimum of 4 years of experience working in product management.
Skills & Competencies:
- Outstanding communication and organizational skills with the ability to interact with technical and non-technical groups across different levels.
- Strong written process documentation skills — able to succinctly summarize the significant volume of information and identify key themes, risks, etc.
- Demonstrated program/project management & analytical skills in a fast-paced, cross-functional, global team environment.
- Ability to learn quickly, absorb new concepts, and connect the dots across multiple disciplines.
- Ability to discern priorities and drive progress amid ambiguity.
- Stakeholder management experience across the company’s technical, legal, finance, and/or sales team.
- Ability to analyze data and come up with recommendations
- Ability to innovate
- Ability to think in concepts
- Ability to think outside
- Creative thinking
- Initiative
- Imagination
- Great work ethic and proactiveness.
Demands of the Job:
- Problem-solving skills
- Ability to work under pressure.
Application Closing Date
Not Specified.
Job Title: Sales Operations & Business Intelligence Officer
Location: Nigeria
Job Type: Permanent
Department: Finance
Responsibilities
- Ensure that all daily salesforce user issues; both technical and process-related are resolved without delays.
- Enforce adherence to all sales-related processes and handhold salesforce users through their different activities to ensure accuracy and maintenance of end data.
- Track newly provisioned services and follow up for timely handover in salesforce.
- Manage the customer database and work with the relevant units or users to ensure that identified anomalies in the database are regularized and gaps closed.
- Tracking and reporting of revenue losses due to deactivations, downgrades, and downwards price reviews.
- Track changes made to opportunities after approvals in salesforce and ensure accuracy of data before the final approvals and provisioning.
- Track closed sales for booking, unbooked sales, and action plan with the Sales Team till sales are booked.
- Prepare the sales pipeline reports for Management overview.
- Forecast sales pipeline for the Shareholders’ report.
- Prepare the monthly revenue report and share it with the relevant stakeholders.
- Prepare the new sales and cash reports for sales compensation.
- Provide reports based on trends and intelligence analysis on request.
Qualifications
- Bachelor’s Degree in a relevant field.
- At least one (1) year of relevant experience.
Competencies:
- High level of integrity and professionalism, especially in dealing with confidential information.
- Excellent analytical skills.
- Impeccable attention to detail.
- Proficiency in MS Office; especially very good knowledge of Excel.
- Very good numeracy skills.
- Strong interpersonal and communication skills.
Application Closing Date
Not Specified.
Job Title: IT Service Desk Officer
Location: Lagos
Job Type: Permanent
Department: Corporate Services & Development
Responsibilities
- The IT Service Desk Officer will provide high-quality systems support for the various departments in MainOne and will be responsible for managing and resolving all IT-related issues/queries and will also play an active role in IT implementation activities.
- Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
- Perform maintenance and repairs on computer hardware including backup, recovery, and equipment cleaning.
- Train users on computer hardware/software and other electronic office equipment.
- First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
- Manage the company’s administrative network i.e. network accounts, email accounts website access accounts, remote access accounts.
- Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
- Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
- Design, install, support, and integrate centralized and distributed network hardware, operating systems, and applications.
- Responsible for maintaining an inventory of internal licenses, overseeing updates, and tracking compliance.
- Responsible for logging all IT problems and resolutions, and liaising with the external support company.
- Providing input into the IT strategy and annual IT budget.
- Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
- Inducting new employees on IT system
- Aside from the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
- Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition.
- A weekly and monthly report will be generated.
- Monitor server events before they become incidents. Monitor unauthorized/unlicensed installation of applications using Spiceworks.
- A weekly and monthly report will be generated.
Qualifications, Skills & Competencies
Qualifications:
- B.Sc / HND in IT / Computer Engineering/Computer Science
- At least 3 – 5 years work experience in a related field
- ITIL qualification is an added advantage.
Skills & Competencies:
- Teamwork
- Customer Service
- Analytical Thinking
- Self-management skills
- Technical Support Proficiency
- Professional and Good Work Ethics
- Proficiency in MS Office & Products
- The ability to communicate in French will be an added advantage (Both written and oral communication in French)
- Demands of the Job
- Ability to multi-task efficiently without compromising on quality
- Ability and willingness to work round the clock when required and meet tight deadlines.
Application Closing Date
Not Specified.
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