Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.
Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.
We are recruiting to fill the following positions below:
Job Title: Regional Customer Loyalty Executive
Location: Nigeria
Employment Type: Permanent – Full Time
Department: EB Direct Sales
Reporting to: Regional Business Manager and Country Credit Analyst
Description
The team you would join:
- We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
- The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field.
- They will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company’s offer matches end-users expectations.
Responsibilities
What you would be expected to do:
- Analyzing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
- Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
- Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
- Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
- Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
- Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
- Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
- Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
- Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
- Recruiting cash collection centers and setting up the key collection area.
Qualifications
You might be a strong candidate if you:
- Bachelor’s degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
- At least 2 years of work experience in a similar position with field experience and collaborating with rural customers settlements.
- Enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
- Strong experience from Microfinance/Fintech or banking background on Credit Collections debt recovery preferable.
- Must have good analytical, communication & people skills
- Excellent people skills.
- Clear and straight to the point communication skills with fluency in English.
- Clear thinking/problem-solving ability.
- Enthusiastic about collaborating with rural customers & resolving customer issues.
- Excellence and diligence.
- Excellent issue-tracking and resolution skills.
- Able to manage multiple tasks at the same time diligently and accurately.
- Work with multiple sales teams and cross-functional teams seamlessly.
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry.
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Application Closing Date
Not Specified.
Job Title: Product Analyst
Location: Nigeria
Employment Type: Permanent – Full Time
Department: Operations
Reporting To: Global Product Manager
Job Description
The team you would join:
- The Product Analyst will drive the execution of all product lifecycle processes for products.
- This includes product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and support of product launches.
- They will produce reports and make recommendations to the Global Product Manager to be used as guidance in decision making pertinent to Greenlight Planet’s new as well as existent products.
Responsibilities
What you would be expected to do:
New Product Identification:
- Own the Product Ideation Framework and track the offer roadmap evolution according to the Product Ideation Process.
- Appraise new product ideas and strategize appropriate Go-To-Market (GTM) plans
- Conduct secondary market research, analyze market data, identify consumer behaviors and trends, make recommendations, and provide launch strategies.
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, target markets, impact, revenue, and ROI.
- Identify competitors, gather information, and analyze the competition’s strengths and weaknesses. Document Greenlight Planet’s competitive advantage and generate reports and presentations on the findings.
New Product Pilots:
- Formulate ways for which to package and market products in such a way that they become differentiated, compelling, easy to sell, and easy to buy.
- Monitor pilot project performance and present the findings to key internal stakeholders.
- Identify product regulatory standards/technical requirements and ensure compliance. Ensures that third parties comply and are familiar with all business processes and policies.
- Support the execution of product pilots as needed by Product Managers.
New Product Introduction:
- Support Marketing and the Training Department with technical documentation and market data.
- Respond in a timely manner to all requests and inquiries for product information or changes. Assess the need for any requested changes as well as their potential impact.
- Support customized branding requirements from key partnerships.
- Any other business as assigned by your supervisor
Job Requirements
You might be a strong candidate if you:
- Hold a Bachelor’s Degree in Business, Economics, Mathematics, Engineering, or any related field.
- Have knowledge of business operations and process operations.
- Have a minimum of 2 years of previous product analysis or market research experience.
- Are open to travel at least 10% of the time.
- Have extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and/or Google Workspace (Forms, Sheets, Docs, Slides).
- Exhibit critical thinking skills: Strong ability to structure problems and drive towards solutions even in ambiguous situations
- Display excellent communication and stakeholder management skills, and the ability to handle challenges at a rapidly growing organization.
- You can communicate product decisions through the lens of multiple stakeholders
- Have excellent time management skills.
- Demonstrate an entrepreneurial spirit and ability to work independently, ability to figure things out with innovative thinking, problem-solving skills, and presence of mind.
Compensation
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Application Closing Date
Not Specified.
Job Title: Associate Product Manager
Location: Nigeria
Job type: Permanent, Full Time
Reporting to: Global Product Manager
Department: Operations
Job Description
The team you would join:
- The Associate Product Manager will work closely with the Global Product Manager, Research and Procurement, Operations, and Sales teams to ensure seamless execution of new product pilots and implement various processes in line with the introduction and scale-up of new products.
Responsibilities
New Product Identification:
- Explore new product ideas through Customer Surveys, Field visits & Benchmarking with competition
- Develop customer survey templates, collect feedback, and present to internal stakeholders
- Assess current competitor offerings, seeking opportunities for differentiation
- Support secondary product research by verifying market size, market share, trends & impact analysis.
- Translate product strategy into detailed requirements for prototype construction.
- Test prototypes and potential new products to validate their commercial viability. Specify product requirements and feedback for R&D.
New Product Pilots:
- Act as the Project Manager to deploy successful pilots; defining the purpose, major deliverables, KPIs, timelines, risks, and responsibilities of internal stakeholders.
- Track and document key pilot project deliverables including customer engagement, usage habits, product availability, number of leads generated weekly
- Coordinate with internal and external stakeholders to ensure deliverables (selecting pilot areas, inventory readiness, training, etc.) are met on time.
- Carry out Engineering Validation Testing (focusing on the features) and Technical Validation Testing (focusing on integration) and generate a Product Requirements Document (PRD)
- Collect Customer Feedback on the product performance and expectations and present to internal stakeholders.
- Report the progress and results of the pilot through a comprehensive memo or a presentation.
- Provide insights on lessons learned, recommendations for a successful GTM approach, product design, or process changes, if needed.
- Oversee a successful transition from the pilot stage to the commercial scale.
New Product Introduction:
- Clearly convey the product vision.
- Translate technical specifications, benefits, differentiation against competitors, and its fit with Greenlight to a language customers can appreciate.
- Collaborate with various departments to design a sales and service process for new products and determine the route to market.
- Support the Training and Marketing Teams by reviewing training materials, spec sheets, packaging, and highlighting the Customer Value Proposition (CVP)
- Support the After-Sales team in FAQ generation.
- Work with the R&D Team to define and implement product literation and cascade the changes to respective stakeholders.
- Any other business as assigned by your supervisor.
Requirements
You might be a strong candidate if you:
- Hold a Bachelor’s Degree/HND in Engineering or any other technical field.
- Have knowledge of business operations and process operations.
- Have a minimum of 3 years post-NYSC experience in off-grid, renewable energy solar sizing, and installation. Experience with mini-grid is desired.
- Have previous product management experience.
- Can execute and manage projects effectively.
- Are open to travel at least 60% of the time.
- Have extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and/or Google Workspace (Forms, Sheets, Docs, Slides).
- Exhibit critical thinking skills: Strong ability to structure problems and drive towards solutions even in ambiguous situations
- Display excellent communication skills, energy, and the ability to handle challenges at a rapidly growing organization.
- You can communicate product decisions through the lens of multiple stakeholders
- Have excellent time management skills.
- Demonstrate an entrepreneurial spirit and ability to work independently, ability to figure things out with innovative thinking, problem-solving skills, and presence of mind.
What we offer (in addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Application Closing Date
Not Specified.
Job Title: Senior Associate, Finance
Location: Lagos, Nigeria
Reporting to: Finance Manager, Nigeria
Job Description
The team you would join:
- We are looking for a Senior Associate, Finance to join our Finance team in Nigeria.
- The Senior Associate, Finance will work closely with the Finance team in Nigeria and West Africa to ensure the organization has the adequate human capacity to cater for the financial books and records (account payables and receivables) in the region.
Key Responsibilities
Accounting, Financial Reporting, and Audit:
- Maintaining filing systems of all accounting and finance documents and vouchers in a manner that ensures ease in retrieval and reference.
- Maintain, reconcile, and analyze financial and accounting transactions/statements and ensure that they are accurate and in compliance with the company’s rules and accounting regulations in accordance with local GAAP.
- Partake in generating all periodic financial reports on a monthly, quarterly, and yearly basis and ensure these are completed in time as per schedule.
- Reconciliation and adjustment of accounting ledgers by verifying and posting account transactions and subsequent matching of the same.
- Partake in statutory and tax audits, external and internal audits, discuss and close all audit queries and gaps raised whilst ensuring process improvement.
- Accounts payable and expense reimbursements. Implement operational procedures to ensure that payments are made and received in a timely manner as per agreed TAT
- Financial report and Analytics: Partake in analyzing monthly postings against the financial reports and close observable gaps
Compliance Matters and Processes/Controls
- Assisting in the filing of VAT Returns and WHT as well as reconciliation of the same
Business Partnering and Relationships:
- Cultivate and maintain productive relationships with Auditors, Banking, Secretarial Services, Vendors, Customers, and other Business stakeholders.
- Account reconciliation with payments done via online stores including Jumia, Konga, flutterwave etc
Team Player:
- Continuously build, develop, and lead the team whilst ensuring a harmonious and exciting work culture
Requirements
You might be a strong candidate if you:
- Hold a Degree in Accounting or Finance
- Have a minimum of 4 years post-NYSC experience in Finance, tax, or accounting (experience with the Big four firm is added advantage).
- Membership of Professional Accounting (ACCA, ACA, CFA) Body is a MUST.
- Hands-on experience in Accounting, Finance, and Taxation Skills
- Excellent knowledge and understanding of Treasury and International Trade
- Strong numerical, analytical, and problem-solving skills.
- Possess strong communication and interpersonal skills
- Team Player, Organization, and Attention to detail
- Experience using financial software
What We Offer
In addition to compensation and statutory benefits:
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Application Closing Date
Not Specified.
Job Title: Regional Customer Loyalty Executive, South-South (Nigeria)
Location: Nigeria
Job type: Full-time
Department: EB Direct Sales
Reporting to: Regional Business Manager and Country Credit Analyst
The Team you would Join
- We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
- The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field.
- They will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company’s offer matches end-users expectations.
Responsibilities
What you would be expected to do:
- Analyzing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
- Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
- Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
- Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
- Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
- Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
- Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
- Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
- Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
- Recruiting cash collection centers and setting up the key collection area.
Requirements
You might be a strong candidate if you:
- Bachelor’s Degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management, or related fields.
- At least 2 years of work experience in a similar position with field experience and collaborating with rural customers settlements.
- Enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
- Strong experience from Microfinance/Fintech or banking background on Credit Collections debt recovery preferable.
- Must have good analytical, communication & people skills
- Excellent people skills.
- Clear and straight to the point communication skills with fluency in English.
- Clear thinking/problem-solving ability.
- Enthusiastic about collaborating with rural customers & resolving customers’ issues.
- Excellent and diligence.
- Excellent issue-tracking and resolution skills.
- Able to manage multiple tasks at the same time diligently and accurately.
- Work with multiple sales teams and cross-functional teams seamlessly.
Benefits
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Application Closing Date
Not Specified.
Job Title: Business Development Associate, West & Central Africa
Location: Nigeria
Employment Type: Permanent – Full Time
Department: Partnerships Sales
Reporting To: Business Development Manager, West & Central Africa
Job Description
The team you would join:
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa have been growing consistently over the last 5 years at a remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business Development Associate who would leverage their expertise to generate new sales leads and contacts to help grow our business across West & Central Africa.
Job Responsibilities
What you would be expected to do:
- Lead Generation: Data mine and qualify suitable partners, provide summaries of their businesses and any required business information. With a focus on B2B sales
- Pipeline Management: Maintain an active database of qualified leads and provide administrative support to the Business Development team.
- Prospect Meeting: Regularly have physical & virtual meetings with prospects for training, product demo, and onboarding across the West & Central Africa region.
- Partner Onboarding: Effectively work with cross-functional teams to handle customer requests for effective coordination and onboarding of partners.
- Networking: Regularly network with industry colleagues and associations to help establish the brand in the region.
- Industry Updates: Stay abreast of industry trends, opportunities, and ongoing tenders in the West & Central African region
- Proposals: Create effective client proposals and manage tender applications as required
Job Requirements
You might be a strong candidate if you:
- Hold a Bachelor’s Degree/HND from any higher institution
- Have a minimum working experience of 3 – 4 years (post-NYSC) in Business Development role
- Fluent (expert level) in French, both written and verbal communication
- Excellent in written and verbal communication skills
- Excellent presentation skills
- Possess Data Mining skills
- Strong Interpersonal Skills
- Have the ability to solve problems and make critical decision-making
- Planning and Organization skills.
- Ability to Travel.
Remuneration
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Application Closing Date
Not Specified.
Job Title: Customer Engagement Manager
Location: Nigeria
Department: EB Direct Sales
Employment Type: Permanent – Full Time
Reporting To: Customer Engagement Manager, Africa
Job Description
- The Customer Engagement Manager – Nigeria will lead and work closely with the call center team with a vision in ensuring that the performance KPIs are respected and in return offer support in management and training with the assistance of the customer engagement officers.
What you would be expected to do:
- Set up work models, targets, and metrics of work for the Customer Engagement Team.
- Ensuring briefings are held with the customer engagement team to share their expectations.
- Ensure daily, weekly and monthly reporting on all outbound calls and performance against KPIs.
- Closely monitor, and track performance and SLAs related to the credit and finance and welcome teams are up to standards with an understanding that they form part of the critical lines of business for the organization.
- Consolidate and validate training and development requirements to the customer engagement team.
- Continuously coach and mentor the team.
- Hold one-on-one discussions with team members to enable focus on individual issues that affect performance.
- Manage staff disciplinary issues where coaching and training have failed to achieve the desired increase in performance.
- Document all absences and ensure records are updated on available systems.
- Drive a customer-centric culture across the organization.
- Monitor, track, and report on the viability of work resources, working systems, and work tools on remote functions.
- Manage and Evaluate performance appraisals for Nigeria customer engagement functions.
- Leads and motivates staff and workforce – building a top-performing operational team and instilling a culture of accountability, results, and flexibility in order to meet/exceed customer expectations. Target is to enable managers to lead their teams independently, with a high degree of collaboration and within a competence-based network.
- Close collaboration with other functions (e.g operations, finance, HR, sales team) within the Nigerian market and forming platforms for collaboration of the respective teams.
- Evaluate and optimize the workforce to ensure we have the right skills, organizational structure, capacity, and quality to deliver best-in-class support to all customers across all engagement business lines and products.
- Outline and manage the functions within the call center team to industry expectations.
- Guide and mentor customer engagement officers through training and mentorship programs.
- Ensure Peak times and Nigeria engagement metrics are as per the market standards.
Requirements
You might be a strong candidate if you:
- Have a Bachelor’s Degree/HND from any higher accredited higher institution
- 3 years plus experience in managing operational customer engagement teams in a team manager role.
- Must be a team player, patient, and people-centric as you will be dealing with a highly skilled and conversant team.
- Have keen analytical and research abilities i.e You’re Are highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations.
- Demonstrate ability to motivate and communicate with others at all levels.
- Influential relationships skills and ability to use these relationships to deliver engagement improvements.
- Excellent communication and negotiation skills.
- Strong organizational skills ensure you’re on top of every follow-up and nothing falls through the cracks.
- Ability to work well and mentor culturally diverse skilled teams.
- Good with staff engagement and team motivation concepts that can boost staff morale.
What we offer
In addition to compensation and statutory benefits:
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Application Closing Date
Not Specified.
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