Glovo – We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America, and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you’ll be challenged and have the most fun working through tech-enabled experiences.
We are recruiting to fill the position below:
Job Title: Glover Specialist
Location: Nigeria
Job Description
Your work-life opportunity:
- Join us as a Glover Specialist and become a key member of Glovo’s local operations team!
- We offer a challenging and dynamic environment with many opportunities for learning and development.
Responsibilities
Be a part of a team where you will:
- Recruit, train, and onboard the entire fleet of Glovers (couriers) in the new city
- Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
- Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
- Be responsible for all documentation and contracts of Glovers in the city
- Be there for the Glovers when they need support
- Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
- Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
- Manage scheduling, attendance, and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
- Communicate effectively with the local Operations Manager on customer support processes and operations
- Improve processes on behalf of Glovers through projects (when necessary)
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Requirements
You have:
- Interested candidates should possess relevant qualifications.
- Have previous experience in on-demand fleet management
- Good communicator with the ability and agility to solve problems
- Being highly motivated to work for a fast-growing startup
- Basic Excel and Data Interpretation Skills
- Enjoy learning and adapting to new technologies
- Have initiative, be proactive and autonomous – Glovo is also yours!
- Have good energy and like what you do, even on bad days
- University degree
- Fluent in English
- An empathetic, inclusive and curious attitude
- We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
Experience our Glovo Life benefits:
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products!
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- External learning budget
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance.
Application Closing Date
Not Specified.
Job Title: MFC Store Manager
Location: Nigeria
Job Description
Your work-life opportunity:
- In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients since this is Glovo’s way.
- To reach this WOW effect you will be managing and coordinating our different retail stores within your city.
- Your goal will be to quickly adapt the operation of each retail store, co-managing the assortment and pricing, and be a hero leader to your team.
Responsibilities
Be a part of a team where you will:
- Launch groceries retail stores in your city from scratch
- Manage, control, and direction of Groceries retail stores and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals.
- Manage staffing plans, schedules, quality initiatives, process change initiatives, and other initiatives necessary to enable the Operations plans.
- Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
- Set the requirements and expectations for Retail store Managers, Supervisors, and Pickers.
- Measure performance through metrics, providing feedback and holding Retail store Managers and supervisors accountable for their performance and the performance of their teams.
- Be proactive and ensure that best practices are shared across all Retail Stores and shifts.
- Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps…) to create and implement initiatives.
- Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
- Achieve stock accuracy targets.
- Continuously measure and evaluate the departmental goals and all work processes, available daily labor, and daily production goals.
- Improve quality and eliminate errors, reducing business costs.
- Manage and report main KPIs on a weekly basis.
- Perform administrative duties, and additional functions, as needed and determined by management
Requirements
You have:
- Interested candidates should possess relevant qualifications
- An impressive track record in a high-volume, fast-paced grocery chain, distribution, or logistics environment
- 3-5 years of experience in retail, managing multidisciplinary teams
- Fluency in local language and English
- Working knowledge of Six Sigma tools and Lean techniques is preferred
- An empathetic, inclusive and curious attitude
- We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
Experience our Glovo Life benefits:
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products!
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- External learning budget
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance.
Application Closing Date
Not Specified.
Job Title: Senior People Partner – Sub-Saharan Africa
Location: Nigeria
Job Description
Your work-life opportunity:
- Glovo is looking for a world-class Senior People Partner to join our team in Casablanca and cover people-related topics for our employees based in Sub-Saharan Africa: Nigeria, Ghana, Uganda, Kenya.
- Do you feel excited about building HR processes from scratch, adjusting global policies to local realities?
- Are you able to carry out effectively and smoothly the People related processes – a mix between recruitment, learning and development, employee experience, and HR operations?
- If your answer is YES we are looking forward to meeting you.
Responsibilities
Be a part of a team where you will:
- Act as a strategic solution provider and advisor for leaders in the team
- Support line managers and the employees by providing valuable input and expertise to the team on Hiring processes, Employment laws, HR policies, HR processes, Compensations, etc
- Hire, Coach, and Develop the local people teams in the regional team (recruiter, generalist, office manager)
- Be the main point of contact for the entire team, providing both expert knowledges of people processes and leadership skills, working directly with the People Managers and individuals
- Build strong ongoing relationships with the People and partner area’s team, in order to identify new opportunities for the development of different initiatives regarding People processes. Ensure compliance with local legislation
- Be responsible for key people processes implementation: performance & recognition, compensation cycles, talent review, employee relations, engagement
- Act to support the human factor in the company by guiding performance evaluation, staffing, training, and development and a partner of the business
- Manage the Regional Recruitment and People Experience
- Partner with the other People teams to manage employee relations, labor relations, and disciplinary actions
- Lead growth projects within the teams you support as well as reorganizations according to business needs
- Support the business to identify mid and long-term capability needs, in order to implement a learning and development process and ensure a continuous learning environment
- Maintain a strong focus on employee relations, monitor employee engagement, and retention activities
- Source and recruit great talent for our local leadership team, following the hiring process defined and conducting screenings
Requirements
You have:
- Bachelor’s Degree or Higher in Business Administration or related fields
- A business-first attitude
- Experience in highly demanding environments and in a similar role for more than 5 years
- Experience in startups will be highly valued, either by having directly worked in a similar company or managing a new project unit in a larger organization
- Excellent interpersonal communication skills at all levels
- Ability to adapt, execute 360º, and coordinate with the team
- Fluency in English
Experience our Glovo Life benefits:
- Enticing equity plan
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance.
Application Closing Date
Not Specified.
Job Title: Partner Operations Analyst
Location: Nigeria
Job Description
Your work-life opportunity:
- Join us as a Partner Operations Analyst and become a key member of Glovo’s local operations team!
- We offer a challenging and dynamic environment with many opportunities for learning and development.
Responsibilities
Be a part of a team where you will:
- Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
- Collaborate together and learn from each other
- Provide analytical support regarding Partner Operations metrics to the country operations manager
- Perform analysis to come up with some insights to help improve the preparation time and decrease bad rating in all the cities in the country
- Cooperate with the live ops department to monitor all important KPIs – GSAT/PSAT/CSAT
- Bring important insights from the local operations (partners, customers, and glovers) and cooperate with relevant stakeholders to drive important changes which can make operations more efficient
- Review Salesforce changes and approvals
- Coordinate with the external provider on the topic of content activation and manage the important metrics for the activation of new partners.
- Review and Check content changes before going to production.
Requirements
You have:
- Interested candidates should possess relevant qualifications.
- An empathetic, inclusive and curious attitude
- A passion to make a positive impact on the life of millions of people through technology
- Passionate about analytics: you enjoy deep-diving into problems to find the root cause
- Problem-solving skills: no problem is too small or too big
- Excel proficiency
- Professional English
- We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
Experience our Glovo Life benefits:
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
- Discounted gym memberships
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- Online therapy and wellbeing benefit
- External learning budget.
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance.
Application Closing Date
Not Specified.
Job Title: Category Analyst
Location: Nigeria
Job Description
Your work-life opportunity:
- Q-Commerce is the second biggest category inside Glovo and we are currently building a strong local team in order to re-invent how consumers buy their groceries and any other product in their city making it more convenient and easy than ever before.
- As Category Management Q-Commerce you will be responsible for delivering a best-in-class user experience for our customers. Leading the implementation of the right assortment, categorization, content, pricing, and promotion strategies.
Job Responsibilities
Be a part of a team where you will:
- Be responsible for local teams whose goal is to offer an amazing shopping experience by categorizing & sorting the assortment based on user needs
- Develop, implement and track processes and tools to guarantee content strategy execution
- Promotions management and cross-selling opportunities
- Lead assortment definition and optimization strategy
- Dynamic pricing execution and analysis
- Raising the bar with hero content
- Engage with regional and local teams to implement the global strategy
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Job Requirements
You have:
- At least 2 years experience in Category Management or a similar role
- At least 1-year of experience in the Retail/Groceries sector
- Strong analytical skills, willing to test and solve problems based on data
- Great interpersonal skills
- Comfortable working in high growth and high-performance start-up with a fast pace
- Fluent in English. Additional languages are a plus
- An empathetic, inclusive and curious attitude
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
Remuneration and Benefits
Experience our Glovo Life benefits:
- Enticing equity plan (if applicable)
- Top-notch private health insurance
- Monthly Glovo credit to spend on our restaurant products!
- Flexible time off (take the time you need) and hybrid working model (own your time)
- Enhanced parental leave including nursery support!
- External learning budget
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Note
- We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!
- In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
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