Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world-class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta, and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries, and consumers in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Analyst
Location: Nigeria
The Purpose
- We are looking for a Customer Service Analyst that will support the customer service operation function to collect and analyze customer data and implement initiatives and strategies to improve customer service.
- To succeed in this role, you must be able to handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
The Job
- Track & analyze key metrics- OTIF, Customer complaints, Customer satisfaction index, adherence to schedule, whilst identifying trends in issues and concerns, closing all gaps with recommendations in place.
- Ensure regular feedback of each week’s numbers to HCOF through data collection, analysis, and performance reports periodically as required.
- Develop & implement customer satisfaction surveys for continuous customer service improvement and other process initiatives.
- Design a comprehensive reporting system within the unit which manages information effectively through dashboards, such that the team can have access to key data in order to successfully manage operations.
- Ensure all performance-related issues against customer services objectives are promptly reviewed by Management for insights and resolutions.
- Develop feedback in form of presentations and flow chart updates which analyze customer service activities and achievements for reference and training purposes.
Qualifications
- A Degree in Accounting, Finance, Business, Marketing, or any other related course from a reputable university.
Experience:
- 3 years Customer Service Analyst, Business Analyst, Sales Analyst, or similar role in FMCG.
The Person Must:
- Be a good team player.
- Have excellent communication, interpersonal & reporting skills.
- Strong analytical and critical thinking.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Job Title: Fireman – HSE
Location: Nigeria
Job Summary
- This role will be responsible for rapidly and safely performing various duties under emergency conditions frequently involving considerable hazards.
The Job
- Carry out and report unsafe acts and audit exercises.
- Report unsafe conditions on the premises.
- Carry and report preliminary investigation of accidents/incidents.
- Demonstrate fire and evacuation drills in preparedness for fire emergency.
- Test and report fire pumps pressure in preparedness for fire emergency.
- Manage general inspection exercises covering MEEPS i.e. Materials, Equipment, Environment, People, and Systems.
- Inspect portable fire extinguishers on the premises.
Qualifications
- 5 O’ Level Credits including English and Mathematics in not more than two sittings.
- Member of Nigerian Institute of Safety Professionals.
- A certificate in basic firefighting is an added advantage.
Experience:
- 5 years cognate experience.
- Certificate in HSE 2 or General HSE certificate is an added advantage.
The Person Must:
- Have an eye for detail.
- Ability to report information accurately
- Possess excellent communicate skills
Application Closing Date
Not Specified.
Job Title: Treasury Analyst
Location: Nigeria
The Job
Financial Analysis:
- Performing financial analysis of FMN financial statements (at Group, Parent Company, or subsidiary level) to assess performance, determine potential credit rating, and advise on the appropriate working capital position
- Providing analytical support during the rating process, including collating responses from various teams as well as reviewing financial statements and internal records to provide information and responses to rating agencies
- Analyzing financial statements of direct competitors and other FMCGs, to determine FMN Plc’s positioning within the Nigerian FMCG industry
- Preparing reports on FMN’s share price vs. the competition, as well as significant movements in shareholder composition
Investor Relations:
- Support with the preparation of a quarterly presentation to stakeholders showing how FMN has performed during the quarter.
- Liaising with research analysts to get a better understanding of the market perception of FMN
- Coordinating meetings between Management and investors
- Optimize FMN’s Investor Relation digital touchpoints e.g. Websites etc
- Funding Arrangements
- Providing support in the process of raising subsidized funding, including collating/preparing loan applications, facilitating the execution of loan documentation, and ensuring that conditions precedent to disbursement are met
- Liaising with commercial banks, development finance institutions, and investment banks to ensure that documentation is delivered in a timely fashion and approvals are received when expected
- Relating with transaction parties (In the case of capital markets transactions) to provide documents and information required to obtain regulatory approvals
- Preparing or assisting with the preparation of business plans and/or investor presentations for raising financing
- Tracking existing facilities to ensure that applications for facility renewals are filed well in advance of expiry dates
Administrative Duties
- Maintain database of information and documents required by the team for the facilitation of loan applications and related tasks
- Maintain the team’s filing and document retrieval system
- Prepare documentation and schedules for submissions to regulatory authorities
- Any other duties which may be assigned by the Corporate Finance Manager or Group Treasurer
Qualifications
- First Degree in Accounting, Finance or related field
- Professional Certification is required e.g, ACA, CFA, ACCA
Experience:
- Minimum of five (5) years cognate experience.
- FMCG/Multinational Corporate Finance Experience is an added advantage.
The Person Must:
- Be proactive and have excellent organizational skills
- Have problem-solving and analytical skills
- Be a team player and open to collaboration
Application Closing Date
Not Specified.
Job Title: Workshop Manager – Golden Transport Division
Location: Nigeria
The Purpose
- Ensure key performance indicators are captured and reported for equipment reliability, maintenance department performance, planning, and scheduling business flow process.
The Job
- Ensure maintenance cost reduction through quality job completion, 0% returns, 0% road calls, minimum 85% truck uptime and asset reliability targets are met for efficient manpower utilization and discipline.
- Maintains staff by recruiting, selecting, orienting, and training to yield the best performances and develop personal growth opportunities.
- Ensure health and safety targets are met and sustained (0% Fatality and 0% Incidents rates) through effective and measurable KPI’s
- Handle all related warranty agreements with OEM including all related communications with suppliers of the new trucks to ensure post-delivery, warranty assistance.
- Coordinate all related workshop activities pertaining to testing, pre-commissioning, commissioning, and decommissioning of equipments and machinery based on available whole life cost data reports.
- Collate data on workshop performance, truck uptime, reliability, running, costs for daily, weekly, monthly, quarterly, and annual reports as well as any other required reports.
- Display leadership, clear vision for the team, clear vision for haulage, and team-building initiatives.
- Preparation of Workshop Staff monthly variable salary calculation.
- Ensure all trucks are in a clean and presentable standard; check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition; control and set workshop behavioral standards and maintain staff morale.
Qualifications
- 5 ‘O’ level credits including Mathematics and English in not more than 2 sitting
- Bachelor’s Degree / HND in Mechanical Engineering.
Experience:
- 7 Years Cognate experience in Logistics & Transport.
The Person Must:
- Be a good Team Player
- Have good communication skill
- Have good organizational/coordination skills.
Application Closing Date
Not Specified.
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