First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has an international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone, and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the positions below
Job Title: Settlement Processing – Desk Officer
Job Identification: 354
Location: Nigeria
Job Description
The officer will be responsible for handling T+1 inter and intra Bank settlement processing across the following channels:
- ATM reports (Remote-On-Us and Not-On-Us transactions).
- Electronic Interbank funds transfers (via Autopay, Remita, ADPS, Verve Prepaid, Quickteller, Upperlink, Prepaid card unload, Seamfix/Relational technologies pay gate transfers).
- Mobile Recharge (via ATM / First Mobile / First Monie/ Web / Internet Banking ).
- Web ( Remote-On-Us and Not-On-Us transactions).
- POS (Remote-On-Us and Not-On-Us transactions).
- Prepaid cards (Card Loads and transactions on various channels).
- Bill Payment transactions ( Card Issuing & Acquiring).
- Channels Fund transfers ( via ATM, Mobile Banking Applications, and Internet Banking).
Requirements
Education:
- Minimum Education: 1st Degree in a numerate discipline.
Experience:
- Minimum experience: 1-year post-NYSC experience.
Interested and qualified candidates should
Job Title: Desk Officer – Issuing Dispute Management
Job Identification: 353
Location: Nigeria
Job Description
- Carry out the prompt resolution of disputes and customers’ complaints on dispense errors.
- Monitor assigned complaints across digital channels are resolved within TAT.
- Ensure all issues logged on CRM are closed considering the SLA with the customers.
- Ensure resolution of all second-level electronic transaction complaints in the bank.
- Generate, collate and process issuing transactions files on a daily basis for claims processed on behalf of the bank’s customers on Mastercard.
- Review chargeback processing to ensure other banks’ claims on FBN customers are genuine claims.
- Ensure timely and proper resolution of customers’ complaints of failed or fraudulent transactions on electronic channels (ATM, POS, WEB, and MOBILE).
- Processing chargebacks on claims.
Requirements
Education
- Minimum Education: B.Sc / HND in any discipline, preferably a numerate discipline.
Experience
- Familiarity with electronic banking products is very essential as well as sound knowledge of excel and CSV files.
- Analytical skills and willingness to learn are key recruitment criteria.
Interested and qualified candidates should:
Job Title: Digital Channels Support Officer
Job Identification: 362
Location: Nigeria
Job Description
- Review onboarding documents and implement them on the required platforms.
- Resolve all first mobile/Firstmonie/USSD/online banking profile management issues.
- Token management and dispatch.
- Escalate issues requiring a higher level of support.
- Merchant and corporate profile admin support on digital channels.
- Digital channel and ATM monitoring.
Requirements
Education
- Minimum Education: First-level Degree in any discipline.
Experience
- At least 2 years’ experience and willingness to learn are key recruitment criteria. Aptitude for web applications is an advantage.
Interested and qualified candidates should:
Job Title: Electronic Product Operations Data Scientist / Analyst
Job Identification: 352
Location: Nigeria
Job Description
- Ensure to Provide Data Modelling, Data Cleansing, and Data Enrichment techniques i.e. ETL Tool as obtainable in PBI. SQL Data Analyst additionally prepares procedures for database processes.
- Ensure to develop and document procedures, workflows and build VBA around the repeated task
- Ensure to Provide Sound Analytical and Statistics skills, beginners in the use of relational databases especially Python and SQL
- Provide an understanding of Data Analysis and Visualization tools (MS Excel, PowerBI, Tableau, etc.) to identify patterns, trends, relationships, and correlations.
- Ensure Proficiency in use of Microsoft Office Suites (MS Access, MS Word, MS PowerPoint,
- MS Visio, MS Excel, etc.)
- Ensure daily operations targets are achieved to meet defined business metrics
- Provide daily close Monitoring of TAT against established KPIs.
- Designing and implementation of training programs for staff on Microsoft office tools and data query script writing.
Education
- Minimum Education: First Degree in any Numerate discipline
- Data analyst and programming certification(s)
Experience
- Minimum of 4 years data specialist experience
- Experience services and operations.
- Project management skills.
- Hands-on experience in data mining and advanced excel skill.
Interested and qualified candidates should:
Job Title: Account Monitoring and Investigation Officer
Job Identification: 351
Location: Nigeria
Job Description
- Investigation of outstanding items on accounts post Settlement period
- Treat all inquiries on outstanding reconciliation issues to ensure timely resolutions
- Treat and process outstanding open items issues with all staff to ensure compliance
- Direct operators on the appropriate entries to raise in order to close open items
- Maintain sound accounting on all transactions and ensure they are compliant with international standards
- Daily matching process/closure of open items by Account Monitoring team on EPS accounts on TLM Corona within TAT specified.
- Manual reconciliation on EPS accounts not yet on TLM Corona.
- Resolve inquiries/issues raised by the E-business control team on reconciliation issues.
Education
- First Degree in any discipline
- Minimum experience: 1-year relevant experience.
Interested and qualified candidates should:
Job Title: Legal Officer, Corporate Transactional Support
Job Identification: 365
Location: Nigeria
Job Schedule: Full time
Job Shift: Day
Duties & Responsibilities
- Provides, under the guidance of the Team Lead, legal advisory services in respect of various contracts to SBUs, SRFs, and the Bank’s subsidiaries with respect to structured finance, project finance, international trade, oil & gas financing, derivatives, telecommunications financing (operators, service providers and dealers) highlighting the Bank’s attendant obligations, privileges and rights and consequences of breach of such contracts
- Researches and prepares legal opinions on basic day-to-day issues bothering on the Unit’s activities.
- Attending meetings with SBUs and other SRFs for purposes of negotiating terms and conditions of commercial transactions to be entered into by the Bank.
- Prepares the drafts of all species of local and cross-border Bonds and Guarantees and vets/reviews drafts of same prepared by counterparties to ensure there are no adverse clauses and that the interest of the Bank is adequately protected and understudies the Team Lead and
- Guarantee Supervisors in the Department in the art of Bonds and Guarantee drafting and reviews.
- Supports the Team Lead in the actualization of numerous product and service offerings, alliances, partnerships, and other synergistic relationships created by the Products & Channels Unit.
- Prepares, reviews, and vets a wide range of documentation, including but not limited to letter of domiciliation, Indemnities, Irrevocable Remittance Undertakings, Irrevocable Standard Payment Orders, Letters of Comfort, Letters of Support, Letters of Intent, etc.
- Prepare Loan Agreements, Corporate Guarantees, Sales & Collection Agreements, Letters of Hypothecation, Equipment Leases, Deeds of Release, etc.
- Conducts analysis and interprets searches on Certificates of Registration/Incorporation of corporate entities.
- Supports the Team Lead and Unit Head in the provision of general advisory services to the Bank’s subsidiaries.
- Ensures compliance with the principles and policies contained in the Information Security Handbook.
- Works with External Solicitors to verify the genuineness of Letters of Administration and probate documents
- Follows up on External Counsel on briefs assigned to them, including but not limited to the processes involved in the preparation and filing of legal pleadings, motions, etc
- Ensures compliance with the principles and policies contained in the Business Continuity Management Handbook.
- Assists the Team Lead and Unit Head in the Unit’s involvement in, and compliance with the Bank’s Information Security Management Policies, Business Continuity Management, BS25999, ISO 27001, and initiatives, internal audit outcomes, and compliance with recommendations, ICAFAS, Business Performance Management, PSQA, etc.
Qualifications
Minimum Education
- First Degree in Law and Professional Certificate of Barrister At Law (compulsory).
Minimum Experience
- Two years post-call, legal practice in chambers.
Interested and qualified candidates should:
Job Title: Legal Officer, Security Documentation & Transactional Support
Job Identification: 367
Location: Nigeria
Job Schedule: Full time
Job Category: FBN GEN. JOB FAMILY
Duties & Responsibilities
- Conducts searches (directly or through external counsel) on corporate entities to determine, amongst other things, whether or not the assets of the company are suitable as security for lending.
- Conducts searches on title documents for the premises that the Bank proposes to acquire for its own business and utilization processes.
- Scrutinizes title deeds offered by customers to determine whether they are suitable for the Bank’s purpose and thereafter conducts search and verification exercises on such title documents at the various lands and chattels registries with a view to confirming whether the title is good and/or genuine.
- Prepares and reviews various types of security documentation such as Direct Legal mortgages, Tripartite Legal Mortgages, All Asset Debentures, Specific Asset Debentures, Chattel Mortgages, Ship Mortgages, loans Agreements, Negative Pledges, etc.
- Prepares the deed of release/surrender upon the liquidation of the facility by Customers.
- Prepares, reviews, and vets a wide range of documentation, including but not limited to Deeds of Assignment. Deeds of Lease with respect to QSPs and Branch Premises.
- Liaises with external solicitors in respect of perfection of the bank’s title in Branch premises and other real estate owned by the Bank.
- Advises Business units on the documents and costs required for the perfection of a security interest in different asset classes.
- Reviews documents submitted by Relationship Managers for completeness and confirmation of the adequacy of such documents to Credit Risk Management and relevant business units.
- Corresponds with and monitors perfection/up stamping exercises, including obtaining regular updates from External Solicitors, procuring Bank Cheques for statutory payments, attending to requests from External Solicitors, providing regular updates on perfection status to Credit Risk Management and relevant business units, and generally facilitates the perfection process with the aim of ensuring same is concluded promptly and within stipulated timelines.
- Reviews concluded perfection/up stamping exercises to ensure that same is properly carried out, review of Solicitor’s bill and thereafter forwards the perfected security documents to the appropriate Branch/Department for safekeeping.
- Collates data on search, verification, perfection, and up stamping exercises for record-keeping purposes.
- Provides legal advisory services to the various units of the Bank on day-to-day issues relating to security documentation.
- Provides legal advisory services in respect of syndicated lendings, including review of Inter-lenders Agreements and Security Trust Deeds as well as joining the Team Lead to attend syndication meetings.
- Attends meetings with Relationship Managers and customers on issues relating to security documentation as the Team Lead, Unit Head, or Head, Legal Services may request from time to time.
- Assists the Team Lead, Unit Head, and Head, Legal Services with research towards the achievement of robust legal opinions and generating first-level draft legal opinions for further review.
- Prepares the drafts of all species of local and cross-border Bonds and Guarantees and vets/reviews drafts of same prepared by counterparties to ensure there are no adverse clauses and that the interest of the Bank is adequately protected and understudies the Team Lead and Guarantee Supervisors in the Department in the art of Bonds and Guarantee drafting and reviews.
- Creates and manages the database of all activities of the Unit for purposes of storage, confidentiality, seamless retrieval, etc.
- Maintains the security of all Information entrusted to staff.
- Ensuring compliance with the principles and policies contained in the Information Security Handbook.
- Ensuring compliance with the principles and policies contained in the Business Continuity Management Handbook.
- Assists the Team Lead and Unit Head in the Unit’s involvement in, and compliance with the Bank’s Information Security Management Policies, Business Continuity Management, BS25999, ISO 27001, and initiatives, internal audit outcomes, and compliance with recommendations, ICAFAS, Business Performance Management, PSQA, etc.
- Performs any other duties as may be assigned by the Unit Head and/or Head, Legal Services.
External Qualifications
Education
- Education: First Degree in Law and Professional Certificate of Barrister At Law (compulsory).
Experience
- Two years post-call, legal practice in chambers.
Interested and qualified candidates should:
Job Title: Legal Officer, Litigation & Dispute Resolution
Job Identification: 366
Location: Nigeria
Job Schedule: Full time
Job Category: FBN GEN. JOB FAMILY
Duties & Responsibilities
- Verifies Wills and Letters of Administration and renders advice on all probate-related matters.
- Reviews Writs of Summon and Statements of Claim/Defence and other court processes, involving the Bank; proffers first level drafts thereon and/or responses thereto; makes first level evaluations thereof as well recommendation of likely strategies for the prosecution and/or defense of same for the Team Lead’s and Unit Head’s further review.
- Responds to inquiries/demands from, and interfaces with, Law Enforcement Agencies with respect to a wide range of the Bank’s activities, including the Nigeria Police, Independent Corrupt Practices Commission, Economic & Financial Crimes Commission; accompanies staff members of the bank to honor official invitations by these bodies and provides external counsel support, including arrangement for bail in deserving cases.
- Represents the Team Lead, and sometimes, the Unit Head in meetings with customers and/ or branches.
- Initiates, at the request of the SBUs, Recovery Business Unit and/or Classified Asset Management Unit and in liaison with External counsel, the review and initiation of debt recovery processes through litigation against defaulting customers of the Bank.
- Attends to garnishee and other injunctive court processes/orders involving the Bank in liaison with Internal Control, SBUs, and the External solicitors.
- Manages and monitors pending cases in liaison with External Solicitors till conclusion.
- Prepares the drafts of all species of local and cross-border Bonds and Guarantees and vets/reviews drafts of same prepared by counterparties to ensure there are no adverse clauses and that the interest of the Bank is adequately protected and understudies the Team Lead and Guarantee Supervisors in the Department in the art of Bonds and Guarantee drafting and reviews.
- Conducts searches on Case files in various Court Registries which outcomes are used to support the Bank’s position in litigations and other tussles for interest.
- Responds to complaints sent in by External Lawyers on behalf of their clients and convene meetings to resolve issues raised to avoid litigation and mitigate loss by the Bank.
- Provides the legal framework for recovery action and/or the realization of the securities by issuing demand letters, appointment, and formalization of appointment of Receiver/Managers, Auctioneers at the instance of Classified Assets Management Department, Credit Risk Management Department and Business units.
- Initiates attends and participates in meetings with defaulting customers and/or meetings on credit matters which have resulted or may result in litigation with the primary aim of ensuring recovery at minimal or no cost
- Represents the Bank at meetings with the Public Defender, Consumer Protection Agencies, and other quasi-judicial bodies that defend the rights of customers.
- Attends to Branches’ requests in respect of matters arising from day-to-day operations which require legal advice/guidance.
- Maintains the security of all information entrusted to Staff.
- Ensures compliance with the principles and policies contained in the Information Security Handbook.
- Ensures compliance with the principles and policies contained in the Business Continuity Management Handbook.
- Assists the Team Lead and Unit Head in the Unit’s involvement in, and compliance with the Bank’s Information Security Management Policies, Business Continuity Management, BS25999, ISO 27001, and initiatives, Internal Audit outcomes, and compliance with recommendations, ICAFAS, Business Performance Management, PSQA, etc.
- Performs any other duties as may be assigned by the Unit Head and/or Head, Legal Services.
External Qualifications
Education
- First Degree in Law and Professional Certificate of Barrister At Law (compulsory).
Experience
- Two years post-call, legal practice in chambers.
Interested and qualified candidates should:
Job Title: Branch Operations Officer (North Region)
Job Identification: 368
Location: Nigeria
Job Description
Financial Transaction Officer
- Greets all customers promptly and shows a genuine interest in meeting their needs.
- Provides the highest level of customer service in a positive, courteous, and enthusiastic manner to customers.
- Maintains a strong working knowledge of the Bank’s services.
- Examines money to detect and remove counterfeits.
- Ensuring all operating and security and safe working procedures are always followed.
- Ensure all necessary postings and paperwork are completed accurately to provide audit trails.
- Bundles, wraps, and seals counted the money. Separates mutilated and worn bills.
- Use various cash management systems to ensure accurate counting.
- Look for any differences or discrepancies in notes and documents that are received, and raise unresolved issues with the supervisor.
- Ensure prompt handling of customers’ inquiries and complaints.
- Ensure timely rendering of reports.
- Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP), and Information Security Handbook.
Non-Financial Transaction Officer
- Greets all customers promptly and shows a genuine interest in meeting their needs.
- Provides the highest level of customer service in a positive, courteous, and enthusiastic manner to customers.
- Maintains a strong working knowledge of the Bank’s services.
- Educate and migrate customers to Alternative Channels.
- Proactively receives and responds to customers’ inquiries within their scope of authority.
- Ensures effective queue management.
- Effectively cross-sells the Bank’s products and services.
- Maintain a customer-friendly and organized banking hall.
- Ensure prompt handling of customers’ inquiries and complaints.
- Ensure timely rendering of reports.
- Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP), and Information Security Handbook.
Requirements
Education
- Minimum of HND upper class.
- Minimum of Bachelor’s Degree, with a minimum grade of 2.2.
Experience
- Minimum of one-year relevant working experience in the financial institution, covering a range of functional areas.
Interested and qualified candidates should:
support@jobberpage.com