ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust, and excellence in a manner that would enhance the profitability of our stakeholders.
We are recruiting to fill the positions below:
Job Title: Hausa Speaking Contact Centre Agent
Location: Nigeria
Employment Type: Contract
Job Description
- Handle customer complaints or inquiries via telephone, emails, chats, or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle a high volume of calls
- Work closely with Team leads, supervisors, and call center managers to ensure synergy and all-time customer satisfaction
- Adherence to call script and call center policies.
- Compile reports.
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
Qualifications
- Interested candidates should possess an OND / HND / FSLC / BSc qualification.
- 0 – 2 years of work experience.
Salary
- N40,000 monthly.
Note: Shortlisted candidates will be contacted for assessment/interview
Application Deadline 17th December 2021.
Job Title: Client Experience Officer (With Contact Centre & Banking Experience)
Location: Nigeria
Employment Type: Contract
Responsibilities
- Handle customer complaints or inquiries via telephone, emails, or social media.
- Provide customers with needed information and support.
- Make outbound calls.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle a high volume of calls.
- Work closely with Team leads, supervisors, and call center managers to ensure synergy and all-time customer satisfaction.
- Adherence to call script and call center policies.
- Compile reports.
- Receive inbound calls
- Handle email interactions promptly and satisfactorily.
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound / inbound) quality.
- Contributes to team effort by accomplishing related results as needed.
Qualifications and Experience
- Bachelor’s Degree / HND / OND qualification
- Minimum of 2 years relevant work experience in the Financial / Banking industry is a must.
- Working knowledge of Zendesk CRM software and understanding of the Contact center industry.
Salary
- N100,000 Monthly.
How to Apply
Interested and qualified candidates should apply by using the “Apply Now” button below and clearly indicating the Job Title in the provided message box.
Note: Successful candidates should be available to resume immediately
Application Deadline 7th November 2021.
Interview Date 9th November 2021.
support@jobberpage.com