VACANCY: Tizeti Network Limited is Recruiting for Customer Support Representative 459 views

Tizeti Network Limited is Recruiting for Customer Support Representative

Tizeti Network Limited (Wifi.com.ng) is a growing NCC licensed Internet Service Provider for Africa. We offer commercial and residential Internet to estates, hotels, and multi-tenant buildings.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Locations: Lagos, Port Harcourt, Abuja, Kano, Kaduna, Onitsha, Enugu

Job Description

• Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.

Requirements

• Applicants must have at least a 2.1 or HND in Administration or related fields.
• Sound knowledge of Customer management (ITIL is an added advantage)
• Strong time management and decision-making skills.
• The applicant must have 2-3 years of working experience.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.

How to Apply

Interested and qualified candidates should apply by using the “Login as candidate” button below.