Guinness Nigeria Plc is a major market for Diageo: Guinness Nigeria operates in the unique and fast-growing alcohol industry of over 15mhl beer potential. It is the only company that does Total Beverage Alcohol (TBA) in Nigeria. It’s an on-trade-dominated market but with a fast-growing off-trade channel.
We are recruiting to fill the position below:
Job Title: Employee Experience Lead (Service Management)
Reference ID: JR1058329
Location: Nigeria
Employment Type: Full Time
Worker Type: Regular
About the Role
- This role Handles end-user experience of Digital & Technology services, directing end-users to the appropriate service.
- Provides, Analyses and evaluates employee experience feedback with a continuous improvement approach, participates in Service Reviews with Central Teams to ensure providers are delivering the services required, identifying, and solving for continuous improvements.
- Creates and Maintains IT Service Continuity Plan,
- Executes / Invokes IT Service Continuity Plan as needed.
- Manages Business as usual cost centers ensuring value optimization of Digital & Technology costs.
- Deliveries of technical or infrastructure projects that require local or regional involvement.
- Monitors / Administers the physical Environment where the Market Digital & Technology Infrastructure is located, including aspects like power, cooling, and building management.
- Hands-on Digital & Technology support of Executive meetings, senior leadership meetings, conferences, e.t.c.
- Maintains the Knowledge for all market-specific Digital &Technology capabilities and services, maintains local application landscape roadmap in conjunction with Business Partner strategic roadmap.
- Identifies local business demand and feed through to Business Partner.
- Creates, Assesses, and Handles changes related to a local application, infrastructure, and other elements, Employee cyber education with local Controls, Compliance &Ethics champions.
Your Accountabilities
- Optimize Employee Experience & Establish a trusted face of D&T.
- Create and maintain strong end-user relationships by providing and handling IT support services across all applications deployed by D&T.
- Handle local “hands & eyes” activity (Provision, Support (break-fix, issue resolution) and maintain communications to the business.
- Handle all D&T assets lifecycle (from purchase physical delivery till decommissioning (excluding software))
- Delivery of small, local Change Requests.
- Handle local and central IS Support partners (Accenture, Tricon, TCS, Ivy, etc.) to deliver to established and committed Service Level Agreements (all vendor partners).
- Ensure Information Management & Security agenda is followed and compliant within D&T scope at the market level and aligned with all CARM metrics.
Requirements
- Bachelor’s Degree or equivalent experience in a relevant field.
- At least 5 years of progressive responsibilities in IS or an IS-focused business area.
- Training or knowledge of supported business domain areas.
- Validated capability in handling and delivering services (BPO and infrastructure).
- Validated capability to build and maintain good business relationships.
- Experience interpreting business requirements, recognizing the impact on business processes, and making recommendations.
- Knowledge or certification of ITIL processes.
- Experience interpreting business requirements, recognizing the impact on business processes, and making recommendations
How to Apply
Interested and qualified candidates should:
support@jobberpage.com