VACANCY: Relationship Management Officer in Wema Bank Plc. 226 views

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Relationship Management Officer

Location: NATIONWIDE

Job Purpose

• To contribute to business development and execution of branch sales plans to achieve desirable profitability.
• To foster a productive, value-producing relationship between the bank and customers.

Key Responsibilities/Accountabilities

• Delivers and maintains customer service standards at all times, for improved service delivery.
• Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent a recurrence.
• Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to fraud.
• Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the bank’s policies and procedures
• Ensure all documentation is valid and complete in the assigned portfolio.
• Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Pro-act to changes in the marketplace
• Effectively convert service recovery to sales opportunities and sustained client loyalty.
• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximize profit from that transaction.

How to Apply

Interested and qualified candidates should apply by using the “Apply Now” button below and clearly indicating the Job Title in the provided message box.