Reliance Family Clinics (RFC, a subsidiary of Reliance Health) is a patient-centered chain of primary care clinics driven by a mission to improve access to healthcare in Nigeria using data science and technology. The clinic operations are designed to make gold-standard medical care, accessible to everyday Nigerians. As such it strives to improve patient outcomes and satisfaction by providing excellent healthcare services in a friendly, supportive and respectful environment.
In addition to the quality of our services, we are extremely proud of our dynamic work environment where you can be whoever you want to be. We are a team of bubbly, hardworking individuals whose culture and core values allow us to complement each other and collaborate towards common goals.
We are recruiting to fill the position below:
Job Title: Operations Lead
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
- This individual will be responsible for general facility and staff administration, patient communications, event management, maintenance of accurate documentation, and vendor management at the Port Harcourt Branch of Reliance Family Clinics.
Job Description
- Supervise the maintenance of all facilities, equipment, and assets of the clinic.
- Perform staff administrative duties such as staff scheduling, onboarding, and training of admin staff, Adhoc staff hiring, etc
- Coordinate all patient scheduling and patient communications.
- Plan and execute all clinic projects such as corporate and community health talks and outreaches.
- Ensure accurate documentation and safe record keeping of expenses, revenues, patient data, and other critical information
- Train admin staff members and new employees on the use of clinical software and integration with their processes.
- Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations.
- Manage logistics of patients and products and related resources.
- Manage payables and receivables from corporate/organizations and vendors (billing, collection, and invoices)
- Ensure the effective use of Tech in Admin processes, and promote the improvement of processes across the line.
- Serve as the final backup in periods the Admin desk is unstaffed.
Requirements
- Tertiary Education in a reputable Institution
- Minimum of 2 years of experience in operations management in a service industry
- Experience in healthcare administration and operations is preferred
- Excellent people and leadership skills
- Excellent data literacy, numeracy, and analytical skills
- Tech-savvy and proficient with productivity tools such as Microsoft Office Suites
- Strong communication – written and oral
- Comfortable working in and across teams
Application Closing Date
25th March 2022.
Method of Application
Interested and qualified candidates should:
support@jobberpage.com