Konga Nigeria is recruiting for Online Customer Service Representative
Konga Nigeria – We are Nigeria’s largest online mall and have been in operation for over 6 years. Some of our major feats are winning Great Place to Work awards two years in a row, winning an award for The Place Most Millennials would like to work and according to Forbes in 2015, 2nd Most Innovative Company in Africa. Our culture and values, in a nutshell, speak to placing our customers as a priority, working hard, being passionate about what we do (and having fun in the process!) and teamwork. Our Company is full of ordinary people with extraordinary minds who desire to do extraordinary things!
We are recruiting to fill the positions below:
Job Title: Online Customer Service Representative
Location: Nigeria
Job Duties
The key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but are not limited to:
- To attend to all customer’s inquiries and sell competitive products.
- To offer sales advice on products to customers
- Build and maintain effective customer relationship
- To strategically engage in active selling of products and close sales opportunities
- Support and provide superior service to customers via phones, e-mails, and faxes as a receiver and caller.
- To deal with customers via telephone, Internet, e-mail and instant messaging.
Job Requirements
- Minimum certification: Ordinary National Diploma Holder (OND)
- Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
- Must be social media savvy
- Basic understanding of sales principles and customer service practices
- Knowledge of customer and market dynamics and requirements
- Solid communication and interpersonal skills
- Ability to read, write and effectively communicate with customers, peers and management Multitasking
- Telephone etiquette
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- Physical demands: This position involves constant moving, talking, hearing, reaching and grabbing of products when necessary.
- Customer service focus
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
Application Closing Date
30th December 2019.
Method of Application
Interested and qualified candidates should forward their updated word doc CV by using the “Login as candidate” button below and clearly indicate the job title and location in the provided message box.
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