VACANCY: MoneyTrust Microfinance Bank is Recruiting for Teller and Customer Care Officer 563 views

MoneyTrust Microfinance Bank is Recruiting for Teller and Customer Care Officer

MoneyTrust Microfinance Bank is a top Microfinance Bank in Lagos, Nigeria.  We are looking to hire a young and vibrant candidate to fill the vacant position below:

Job Title: Customer Care Officer

Locations: Lagos, Ondo, Ekiti, Osun, Oyo, Ogun, Kwara, Benue

Job Description

• MoneyTrust Microfinance Bank is looking for dynamic, highly motivated, and disciplined Customer Service Representative interns with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative intern must be fluent in either Igbo, Yoruba, or Hausa, a critical thinker, attentive to details, and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables, and Activities

Key Responsibilities:

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Fenix products to customers where possible

Deliverables and Activities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Work with the customer service manager to ensure proper customer service is being delivered
• Closeout or open call records
• Read from scripts
• Resolve customer complaints via phone, email, mail, or social media
• Identify and communicate areas for continual improvement of service levels for the call
• Center; recommending process improvements

Required Skills & Experience

• An OND/HND/Bachelor’s degree from a recognized institution
• 1-2 years of experience
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid-level leaders internally

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions-oriented)

Job Title: Teller

Locations: Lagos, Ondo, Ekiti, Osun, Oyo, Ogun, Kwara, Benue

Employment Type: Full-time

Job Responsibilities

• Accept cash and checks for deposit and check the accuracy of the deposit slip
• Maintain a professional relationship with the customer
• Provide account services to customers by receiving deposits and loan payments.
• Process cash withdrawals.
• Contribute to team effort by accomplishing related results as needed.
• Reconcile cash drawer by proving cash transactions
• Identify Client values and proactively seek to provide solutions and services to meet identified needs.

Requirements

• Candidates should possess a Bachelor’s Degree qualification
• Minimum of 2 – 5 years experience

How to Apply

Interested and qualified candidates should apply by using the “Login as candidate” button below, their comprehensive CV / Resume should be in PDF or Word format and clearly indicate the Job Title in the provided message box.

NOTE

• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences, and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and do not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  Only qualified candidates will be invited for an interview