VACANCY: Customer service representative at Keystone Bank 869 views

Keystone Bank recruiting for the Customer service representative

Keystone Bank is a full-service commercial bank currently owned by Sigma Golf River Bank Consortium after being acquired from the Asset Management Corporation of Nigeria (AMCON) in 2017. It was granted a banking license on August 5, 2011, by the Central Bank of Nigeria (CBN). The Bank has met and exceeded all capital adequacy requirements of the CBN and assumed the deposit liabilities, certain other liabilities, and assets of former Bank PHB Plc, following the revocation of the erstwhile bank’s operating License by the CBN.

We are recruiting to fill the positions below:

Job Title: Customer Service Representatives

Location: Lagos, Abuja, Port Harcourt & Warri

Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross-selling of the bank’s products and services including E-sales
• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability, and appropriateness of clients when marketing the bank’s products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers of Keystone’s E-banking products, enroll new customers and resolve related issues.
• Engage customers to cross-sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationships.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other departments including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure the timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter

Customer Service Ambassador:

• Service improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

Service issues resolution:

• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor the resolution of issues logged against the branch through the Business Office staff

Educational Qualification/Relevant Experience:

A Bachelor’s degree/ HND in any related discipline
0-2 years of work experience.

Candidate should be:

• Outspoken.
• Confident.
• Self-motivated.
• Goal-oriented.
• Able to work with a team.

Application close: 7th January 2020

Method of Application.

Interested and qualified candidates should forward a detailed CV by using the ” Login as Candidate” button below and clearly indicate the Job Title and Location in the provided message box.