A firm based in Lagos needs the services of Front Desk / Customer Service Personnel
Liteworks Consult Limited – We are an indigenous IT organization, a team of young and vibrant professionals with knowledgeable experience that stands out. We have an expertise that spans key technology areas not limited to UI/UX design, Project Management, DevOps and IT Support.
We are recruiting to fill the positions below:
Job Title: Front Desk / Customer Service Personnel
Location: Lagos, Ibadan, and Ilorin
Job Description
- Act as the point of contact between the manager and internal/external clients
- Handle requests and queries appropriately
- Telemarketing Job function
- Answer all incoming calls and redirect them or log messages
- Receive letters, packages, etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels, etc.
- Manage diary and schedule meetings and appointments
- Check, sort and forward emails
- Keep updated records and files
- Answer questions and address complaints
- Generate sales leads that develop into new customers
- Identify and assess customers’ needs to achieve satisfaction
- Take up other duties as assigned (travel arrangements, schedules, etc.)
Requirements
- Proven experience as front desk representative or relevant position
- Familiarity with office machines (e.g. scanner, printer, etc.)
- Knowledge of office management systems and procedures
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Up-to-date with the latest office gadgets and applications
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Discretion and confidentiality.
Qualification
- HND/B.Sc Degree in any relevant field; additional qualifications will be a plus.
Application Closing Date
31st January 2020.
How to Apply
Interested and qualified candidates should forward their CV by using the “Login as candidate” button and clearly indicate the job title in the provided message box.
Note: Application is open to Lagos residents only.
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