Beacongate Limited is a one-stop business solution provider company offering a wide range of HR support services to organizations in the area of advisory, recruitment, training, business coaching, outsourcing, and HR services. Our reputation for quality consulting services and results are outstanding as our clients can focus their management skills and technical resources on their core competence. We have been able to harness the power of our teams to deliver exceptional services across diverse industries such as banking, telecommunication, oil & gas, construction, hospitality, and manufacturing among others.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos, Abuja, Rivers, Edo, Enugu, Kano, Niger, Abia, Kwara, Anambra
Employment Type: Full-time
Job Responsibilities
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
Job Requirements
- Candidates should possess a Bachelor’s Degree qualification.
- 3 – 4 years of work experience.
Salary
N100,000 – N120,000 monthly.
How to Apply
Interested and qualified candidates should apply by using the “Apply Now” button below, uploading their CV and cover letter, and clearly indicating the Job Title in the provided message box.
support@jobberpage.com