Customer Service Representative at Marian And Daniels Ventures
Marian And Daniels Ventures is a service-oriented company established eleven years ago by Nigerians with a vision to create a first-class integrated services structure and other business solutions within the entire region. While various services are offered our core business is the commercial brokerage that puts the best management know-how, state-of-the-art technology, and efficient logistic follow-up to work for you and your company’s needs.
In order to provide the kind of service that not only will ensure the retention of our customers but also attract others, we have established partnerships with some of the most reputable companies in the service industry in the United States of America. Marian And Daniels Ventures has a dedicated team of experts working around the clock to make sure that our customers get the best contacts, information, business management, and marketing talent, which they need to become more profitable, better informed, and competitive for all their business cycle.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Iju Ishaga, Lagos
Employment Type: Full-time
Job Description
- We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Requirements
- Interested candidates should possess OND, HND, or B.Sc qualification with 0 – 2 years of work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
How to Apply
Interested and qualified candidates should apply by using the “Login as candidate” button below and clearly indicate the Job Title in the provided message box.
Application Deadline 19th December 2020
support@jobberpage.com