Customer Service Officer / Sales Associate in a Luxury Fashion Store
Owens and Xley Consults – Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below
Job Title: Customer Service Officer / Sales Associate
Location: Lekki, Lagos
Job Description
Are you:
- Stylish
- Do you have excellent customer service skills?
- Do you have a passion for fashion?
- Can you drive sales?
- Are you a people person?
- Can you work late hours/overtime?
- If the answer is yes, this job opening is for you.
Job Overview
- The customer service/sales associates are the first line of contact for walk-in customers to the brand.
- They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
- She must be knowledgeable about the products and able to adequately guide the customer at all times.
Key Responsibilities
- Give advice and guidance on product selection to customers.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Working within established guidelines, particularly with product lines.
- Responsible for security within the store as well as looking out for fraudsters shoplifters and fraudulent credit cards etc.
- Coordinate all issues with key clients between sales, fulfillment and customer support
- Keep a schedule of events /special promotions
- Work with management to organize and execute sales campaigns
- Establish, develop and maintain positive business and customer relationships
- Work in line with company policy to achieve set sales targets and outcomes within schedule
- Arrange displays on a regular basis and ensure that all displays are properly locked and secured
- Report discrepancies and problems to the shop manager.
- Perform all other duties as assigned.
Daily Tasks:
- Greet all walk-in customers as they come into the store and ask them how they would like to be assisted.
- Keep the store tidy and clean and ensure office assistants clean constantly.
- Process all cash and card payments
- Answer first line queries and complaints from customers.
Weekly Tasks:
- Balance cash registers with receipts.
- Execute the store’s visual merchandising concept
Monthly Tasks:
- Work with store manager to conduct inventory count.
- Work with store manager to prepare store reports.
Qualifications
Educational Qualification:
- HND or BSC in any related discipline preferably Marketing, Business, and Finance.
Experience:
- 1-3 years experience in direct sales,
- Experience in the fashion industry a plus
Skills and Abilities:
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
- Highly analytical with a drive for numbers
- Good networking, prospecting, and closing skills
- High level of professionalism.
- Result-oriented team player with exceptional motivation and interpersonal skills.
Personal Attributes:
- A keen eye for detail
- Have a deep desire to work in the luxury retail industry
- Sociable and friendly
- Confident and pleasant
- Knowledge of current trends
- Loves a challenge
- Assertive and creative
- Stylish
Work Environment:
- Work in the office
- Will be required to write reports
- Might be required to work overtime and on weekends if necessary
How to Apply
Interested and qualified candidates should apply by using the “Login as candidate” button below and clearly indicate the Job Title in the provided message box.
Application Deadline 20th March 2020.
support@jobberpage.com