Wallets Africa – We allow people send money, receive money, and make payments using phone numbers around Africa. Wallets gives our customers a unique and improved transaction experience, and makes financial services more accessible to the underbanked.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Nigeria
Job Functions / Responsibilities
- Determine the cause of a customer’s issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts, and file documents
Requirements / Qualifications
- University Degree at least.
- Proven customer support experience.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multitask, prioritize and manage time effectively.
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and practices.
Salary
N120, 000 / month.
How to Apply
Interested and qualified candidates should apply by using the “Apply Now” button below and clearly indicating the Job Title in the provided message box.
Application Deadline 31st Janauary, 2022.
support@jobberpage.com