VACANCY: Customer Service / Front Desk Officer at Stern & Kay Consulting Limited 425 views

Customer Service / Front Desk Officer at Stern & Kay Consulting Limited

Stern & Kay Consulting Limited – We are in the business of providing Consultancy Services, Recruitment, Training & Development, Change Management Processes, Outsourcing Management, Call Centre Consultancy, and Advisory Services. At Stern and Kay Consulting we partner with your organization to ensure we achieve maximum efficiency and focus on increasing the core business values of your organization by providing our expertise combined with our experience to deliver a uniquely effective service.

We are recruiting to fill the position of:

Job Title: Customer Service / Front Desk Officer

Location: Lagos

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers.
• Answers incoming inquiries by phone and email with a friendly tone and a correct attitude.
• Issues pass and signs in visitors to the office.
• File and maintain records.
• Transmit information or documents to customers using a computer.
• Schedule appointments, maintain, and update appointment calendars.
• Collect, sort, distribute, or prepare mail and messages.
• Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about the services provided.
• Makes calls and records messages for the respective staff as requested.

Qualifications/Requirements

• A good HND/ B.Sc degree in relevant field
• 1-3 years’ experience relevant front desk or customer service experience.
• The proximity of applicants to Lekki Phase 1 will be an added advantage.
• Candidates must be female.

Skills and Competencies:

• Excellent computer skills (Microsoft Office Suite).
• Excellent administrative skills and experience.
• Proactive, smart and result oriented.
• Proficiency in spoken and written English Language.
• Friendly, warm, and compassionate personality.
• Proficiency in word structure and composition.
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How to Apply

Interested and qualified candidates should apply by using the “Login as candidate” button below and clearly indicate the Job Title in the provided message box.

Application Deadline  21st July 2020.