VACANCY: Customer Retention/Quality Control Officer 621 views

Ascentech Services Limited is recruiting for Customer Retention/Quality Control Officer

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the positions below:

Job Title: Customer Retention/Quality Control Officer
Location: Lagos

Duties & Responsibilities

• Build relationships with clients/prospects for business growth
• Generate new clients to achieve and drive sales
• Placing engagement and retention calls to our local customer base to provide support.
• Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
• Understand prospect needs and customize existing business programs to meet their needs
• Escalating and resolving areas of concern as raised by clients.
• Maintain up-to-date knowledge about company products and services

Requirements

• B.Sc/M.Sc holders
• 3-years working experience as Customer Retention /Quality Control Officer with tracking record in an ISP Industry
• Solid team player who thrives on working in a fast-paced environment
• Must have a flair for marketing and sales experience
• Strong interpersonal skills.

Application deadline:

15th December 2019

How to Apply

Interested and qualified candidates should send their CV by using the ” Login as Candidate” button below and clearly indicate the job title in the provided message box.

Note: Only shortlisted candidates will be contacted