Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable, and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Title: Customer Care Specialist
Location: Nigeria
Experience Level: Mid-level
Job Role
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.
- Conduct relevant surveys regarding products, services, and customer service experiences.
- Identifying trends and presenting key findings to the business through detailed reporting and data analysis.
- Experience and ability to collaborate cross-functionally with internal teams and stakeholders across different functions.
- Crafting and presenting weekly customer care reports to Leadership.
- Documenting every interaction between customers and the support team.
Qualifications
- A graduate of any Numerate or Administrative discipline
- Experience as a Customer Care Specialist or similar role
- Proficiency in the use of the Microsoft Office Suite.
- Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
- Key analytical and problem-solving skills.
- Proficient computer skills with the ability to learn new software.
- Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout Social, etc.)
- Excellent writing skills with competence in drafting responses, communique, and feedback.
- Excellent conflict management skills.
How to Apply
Interested and qualified candidates should:
support@jobberpage.com