VACANCY: Administrative Staff with IT knowledge 460 views

Administrative Staff with IT knowledge at Pickmeup

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

Job Title: Administrative Staff with IT knowledge

Location: Imo, Ondo

Job Description

• Monitor the operation and general activities of customers and drivers.
• Monitor drivers’ relationships with customers.
• Identifying trends and rending optimum service to customers.
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and policies of the organization required to optimize services
• Note customers’ complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain a professional friendly relationship with drivers.
• Collaborate with relevant departments e.g marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of Pickmeup brand and services for brand evaluation and development.
• Provide a weekly report for all activities and departments.

Deadline: 30 November 2019

Method of Application

Interested and qualified candidates should submit their application by using the “Apply for this job” button below.