VACANCY: 3 Positions in Intersect Consortium. 233 views

Location: Abuja (FCT)
Employment Type: Full-time
Reports to: Medical Director

Responsibilities

The occupational therapist is required to assist patients with mental health conditions improving their ability to function with regard to self-care, fulfilling occupational and social obligations. The occupational therapist is required to:

• Conduct patient assessment and identify patient needs.
• Develop a treatment plan targeting the identified patient needs.
• Assessing the patient’s home and work environment and recommending adaptations that fit the needs of the patient.
• Train patients in the use of special equipment as it applies.
• Developing physical rehabilitative programs to help clients regain lost skills.
• Support patient in identifying vocational areas of interest and training.
• Advising on adaptive equipment to help patients with daily activities
• Work with a multidisciplinary team in the interest of the patient
• Must possess good communication skills, problem-solving skills, and be innovation.

Job Requirements

• A Bachelor’s Degree in Occupational Therapy or a related course
• 1 – 3 years previous experience in the role
• Compliant with best practice healthcare regulatory requirements.
• Possess up-to-date knowledge of treatment practices and physical therapy programs.
• Excellent interpersonal communication skills.
• Ability to take care of clients with different personalities.
• Comfortable using a computer for various tasks.
• Ability to assess patient conditions and work with treatment plans.

Application Closing Date

24th March 2022.

Location: Abuja (FCT)
Employment Type: Full-time
Reports to: Medical Director

Job Description

• The medical social worker is a qualified, licensed, professional person who provides medical social services to patients working together with a medical team all reporting to the Clinical Lead.
• The successful candidate will work closely with the patient and the patient’s support systems in understanding the patient’s conditions and treatment.

The expectations include:

• Collaborate with members of the mental health multidisciplinary team in assessing patients’ needs and developing an individualized treatment plan.
• Helps patients and families develop healthy coping systems.
• Advocate for patients to resolve conflicts
• Intervene in crisis situations to assist patients
• Provide emotional support to patient and family caregivers.
• Interview patients to gather information about their background, peculiar needs and monitor progress.

Job Requirements

Include but are not limited to:

• Bachelor’s Degree in Social Work and a Master’s Degree in Medical Social Work
• 1-3 years of experience in a medical facility (hospital, clinic, rehabilitation center, etc.)
• Maintain the highest levels of professionalism, ethics, and well organized
• Be passionate and empathetic
• Excellent interpersonal communication skills.
• Ability to take care of clients with different personalities.
• Comfortable using a computer for various tasks.
• Ability to assess patient conditions and work with treatment plans.

Application Closing Date

24th March 2022.

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

Admin:

• Train and supervise the administrative employees and assist the HR team as needed
• Ensure that the implementation of best practices and procedures are employed in the execution of customer service, documentation, and internal processes to assure a safe workplace and living environment for employees, in-patient, and visitors
• Provide weekly reports to the CEO on the following; inquiry log, feedback and service delivery, complaints, Bed Occupancy, and other relevant decision-making indices
• Oversee the implementation of programs and policies for patient services, quality assurance, and other department activities.
• Overseeing day-to-day activities of lead cook, operation officer, and head of drivers in various centers
• Frequent snap check of inventory of office and kitchen supplies
• Supervises, directs, and evaluates assigned employees, processing employee concerns and counseling, disciplining, and completing employee performance appraisals.
• Participates as a member of the hiring team for Administrative employees; coordinates and approves time off and scheduling; evaluates skills and abilities; coordinates training and develops a professional growth curriculum for the admin employees.

Customer Service:

• Receiving customer requests, calls, emails, etc at the head office at the same time provide supervision for the centers
• Verify to ensure patient’s contact records are up to date
• Assist in training of new staff
• Lead monthly meetings of all Admin officers and ensure action points are achieved within the time frame
• Continuously develop and improve on Intersects Customer Service Manual and policies to improve customer service delivery.
• Check the center calendar to ensure center meetings hold and action points are followed up.
• Check that all discharged patients are properly followed up by primary Clinicians.
• Follow up with patients for feedback on the experience
• Ensure inquiries via live chat are responded to promptly by picking up the inquiry, passing it to the relevant officer, and following up to ensure the patient is satisfactorily attended to.
• Drive inquiry conversion rate across centers.
• Take inquiries from patients or their relatives with regards to our services, prices, and operations either via telephone or in-person
• Focus on providing exceptional services resulting in customer satisfaction
• Receive, dispatch and disseminate official correspondence to relevant officers
• Ensure effective planning and execution of operations, reducing waste and ensuring optimized use of resources.
• Comply with and maintain knowledge of the company’s policies on dressing, attendance, computer usage, security, and confidentiality
• Ensure proper filling and documentation.

Operations:

• Vendor Management – managing relationships with vendors and ensuring quality control of purchases.
• Supply chain management- manage deliveries within and outside Abuja, ensure best practice of process is employed.
• Create supply chain management strategies that increase efficiency and speed
• Collaborate with other departments to identify vulnerabilities and close operational gaps

Facility Management:

• Coordinate repairs and monitor performance of vehicles, generators, etc
• Maintain adequate parts inventory and order items as necessary
• Oversee and supervise a team of maintenance technicians
• Execute equipment audits and record-taking policies
• Ensure compliance with all safety and security protocols
• Negotiating contracts and agreements with vendors along with purchasing officers
• Overseeing day-to-day activities of operation officers and drivers in various centers
• Makes environmental rounds to assess facility needs
• Visiting centers within the catchment area (Abuja) to gain the first experience of service delivery and daily activities.
• Implement safety programs and ensure compliance with all safety policies
• Manage and direct operations team to achieve business targets.
• Assist in developing or updating standard operating procedures for all business operational activities.

Qualifications, Skills, and Experience

• First Degree in any relevant course.
• An MSc relevant to social science will be an added advantage
• Minimum of 3 year’s experience in Admin/customer service and operation
• Excellent communication, interpersonal, and presentation skills
• Outstanding analytical records management, and problem-solving abilities
• Excellent organizational, corporate communication, and time management skills
• Superior quantitative and qualitative analytical skills
• Problem solver
• Able to keep calm and efficient under pressure and in crisis.

Application Closing Date

18th March 2022.

How to Apply

Interested and qualified candidates should send their CV, Cover Letter, and copies of their certificates by using the “Apply Now” button below and clearly stating the job title as the subject of the mail.