Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in the fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards®, and The Ritz-Carlton Rewards® program, which together surpass 49M members.
We are recruiting to fill the positions below:
Job Title: Executive Housekeeper I
Job Number: 21009323
Location: Ikeja, Lagos
Schedule: Full-Time
Brand: Sheraton Hotels & Resorts
Position Type: Management
Job Category: Housekeeping & Laundry
Job Summary
- Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and, if applicable, Laundry.
- Directs and works with employees to ensure property guestrooms, public space, and employee areas are clean and well maintained.
- Completes inspections and holds people accountable for corrective action.
- Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Core Work Activities
Managing Housekeeping Operations:
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property’s general cleaning schedule.
- Obtains a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies, and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public spaces.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment, and uniforms.
Managing Departmental Costs:
- Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
Ensuring Exceptional Customer Service:
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities:
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process.
- Observe service behaviors of employees and provide feedback to individuals.
- Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
Candidate Profile
Education and Experience:
- High School Diploma or GED; 2 years experience in housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Note
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Title: Commis I
Job Number: 22005998
Location: Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos
Schedule: Full-Time
Brand: Marriott Hotels Resorts
Position Type: Non-Management
Position Summary
- Communicate any assistance needed during busy periods to the Chef to ensure optimum services.
- Notify the manager if a product does not meet specifications.
- Check and ensure the correctness of the temperature of appliances and food.
- Monitor the quantity of food that is prepared and the portions that are served.
- Ensure proper portion, arrangement, and food garnish to be served.
- Serve food in proper portions onto proper receptacle.
- Set-up, clean and break down work station.
- Wash and disinfect kitchen area including tables, tools, knives, and equipment.
- Prepare ingredients for cooking, including portioning, chopping, and storing.
- Wash and peel fresh fruits and vegetables.
- Prepare and cook food.
Responsibilities
- Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Stand, sit or walk for an extended period of time.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Note
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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