Guaranty Trust Holding Company (Formerly Guaranty Trust Bank Plc) is a multinational financial institution that provides individuals, businesses, private and public institutions across Africa and the United Kingdom with a broad range of market-leading financial products and services. Headquartered in Lagos, Nigeria, and with subsidiaries in Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Tanzania, Uganda, Sierra Leone, and the United Kingdom, the Bank currently employs over 12,000 professionals and has Total assets and Shareholders’ Funds of N4.057trillion and N661.1Billion respectively.
Applications are invited for:
Title: Entry Level Recruitment
Location: Nigeria
Industry: Financial Services
Job type: Full-time
Eligibility Criteria
- A minimum of a Bachelor’s Degree from a reputable university.
- Five (5) O ’Level credits including English and Mathematics.
- Must be 26 years old or younger.
- Must have completed NYSC.
Why Join Us?
We understand that being an employer of choice goes beyond the basics. Our work culture is designed to support collaboration and celebrate every achievement.
Other perks include:
- Paid annual leave
- Robust health insurance
- Access to collaborative tools
- Professional Membership Subscription
- Mentorship
- Other Staff welfare initiatives.
- Gym membership
- Regular team bonding and retreats
- Vibrant workspaces with open door setting
How to Apply
Interested and qualified candidates should:
Application Deadline 31st March 2022.
Job Title: Service Support Officer
Location: Nigeria
Job Type: Permanent
Job Description
Candidate’s Profile:
- We are looking for a candidate with a service mindset to manage and resolve all service complaints. Our ideal candidate must be customer-focused and result-oriented with at least 2 year’s related experience.
Job Objective (s)
- To provide answers to service questions and provide additional support where needed.
- Manage and ensure all service complaints lodged are resolved within stipulated TAT.
- The Service Support Officer is also required to collate Corporate Services operations data, analyze it and proffer improvements to processes.
Responsibilities
- Resolve service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Handle changes in policies or renewals.
- Resolve customer complaints via phone, email, or social media.
- Monitor requests and complaints on customer request applications to ensure all requests/complaints are resolved within stipulated TAT.
- Recommend potential services by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
Qualifications
- First Degree in a relevant discipline from a recognized university
- 2 years related experience.
Knowledge & Skills Required:
- Proven customer support experience.
- Knowledge of functions of different roles within Corporate Services.
- Track record of over-achieving quota.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Good communication skills.
- Conflict resolution skills.
- Judgment & decision-making skills.
- Complex problem-solving skills.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent data analytics skills.
What We Expect From You:
- A high degree of professional ethics, integrity, and responsibility.
- Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
- Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
- High sense of confidentiality and discreteness.
What You Should Expect From Us:
- Our corporate culture is defined by our core values.
- We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
- Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
- Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
How to Apply
Interested and qualified candidates should:
Application Deadline 11th March 2022.
support@jobberpage.com