Acomms Media Limited – We are your indigenous company registered in Lagos, Nigeria. We provide services in a training facility, business training, training for children, recruitment, outsourcing, and marketing with technology-enabled solutions and facilities at an affordable and competitive rate.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Company: Medical (Optical)
Job Description
- Patients registration
- Book patient’s appointment
- Collation of daily patient’s diagnosis
- Receive incoming calls
- Pick up medication from a pharmacy in the absence of the nurses
- File records and transfer across branches
- Collation data records – Patients
- Check patient’s eligibility with HMOs
- Follow up on medical reports from admin
Responsibilities
Optical:
- Attend to patient’s inquiry for glasses and contact lens
- Assist in frame selection for patients
- Collation patient’s records – Optical
- Preparation of optical bills for patients
- Follow up with Doctors and technicians (Lens marking, high prescription orders)
- Selection of new frames from suppliers
- Supervision/restocking of Frames and accessories on the shelf and gallery
- Lens and contact lens ordering
Cashier:
- Receive cash payments
- Preparation of HMO billings and filing of claim forms
- Call HMOs for approval
- Liaise with Account Officer for end of day sales and records
- Pick up medication form pharmacy in the absence of the nurses
Patients Communication:
- Patients satisfactory survey feedback
- Monthly report Collation – Optical
- Inform patients of their ready glasses.
Requirements
- Candidates should possess a Bachelor’s Degree with 1 – 6 years of work experience.
Salary
N80,000 per month.
Job Title: Office Administrator & Customer Service Officer
Location: Magodo Phase 1, Lagos
Employment Type: Full-time, Permanent
Company: Training & NGO
Responsibilities
- Manage office supplies stock and place orders
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Maintain a company calendar and schedule appointments
- Book meeting rooms as required
- Distribute and store correspondence (e.g. letters, emails, and packages)
- Prepare reports and presentations with statistical data, as assigned
- Arrange travel and accommodations
- Schedule in-house and external events
- Organize a filing system for important and confidential company documents
- Answer queries by employees and clients
- Update office policies as needed
Customer Service Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Requirements
- Ordinary National Diploma (OND); additional qualifications in Office Administration are a plus
- Proven work experience as an Administrative Officer, Administrator, or similar role
- Strong organization skills with a problem-solving attitude
- Excellent written and verbal communication skills
- Attention to detail.
- Solid knowledge of office procedures
- Experience with office management software like MS Office (MS Excel and MS Word, specifically)
Salary
N40,000 per month.
How to Apply
Interested and qualified candidates should send their CV by using the “Apply Now” button below and clearly stating the Job Title in the provided message box.
Application Deadline 28th February 2022.
support@jobberpage.com