Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the position below:
Job Title: Organizational Development Officer
Location: Nigeria
Job Type: Full-time
Specialization(s): Performance Management/Organizational Development/HR Analytics
Unit: Organizational Development
Department: Human Resources
Job Summary
- This role is responsible for conceptualization and excellent execution in the areas of organizational design, succession planning, performance management, hr strategy, culture transformation, and employee engagement.
Job Objectives
- This role is responsible for conceptualization and excellent execution in the areas of organizational design, succession planning, performance management, hr strategy, culture transformation, and employee engagement.
Performance Management:
- Design, implement and continually improve the people performance management process.
- Manage the performance management process end-to-end to ensure proper cascading and measurement of business achievements.
- Ensure key performance indicators across the Bank are properly measured and reported to Bank leadership.
- Benchmark existing performance management processes with global leading practices to drive continuous improvement.
Organizational Design:
- Work towards the development and implementation of change management processes across the bank, in partnership with other relevant teams across the bank.
- Conduct organizational needs analysis and develop appropriate plans and programs to ensure all employees have the skills, knowledge, and experience to perform their roles to the highest standard and meet the future needs of the Bank.
- Regularly evaluate existing organizational structures across different bank groups including a review of job quality and content of work.
HR Strategy:
- Support and assist Head, Organization Development in conceptualizing HR strategy.
- Develop initiatives, programs, and campaigns to execute HR strategy in collaboration with Head, Organization Development.
- Support the execution of HR strategy (program and project execution) against pre-determined indices.
Succession Planning:
- Provide ideas and support a holistic succession planning framework within the bank.
- Leadership Development Program and other learning or performance programs geared towards High.
- Potential (HiPo) and High Performing (HiPer) employee(s) upskilling or reskilling.
Culture Transformation & Change Management:
- Provide ideas and support the adoption of new processes, behaviors, or technology emanating from HCM.
Employee Experience & Engagement:
- Improve employee experience and engagement scores by identifying and improving touchpoints within the employee lifecycle.
Minimum Qualifications and Experience
- Minimum of a Bachelor’s Degree in Human Resources or other related disciplines.
- Minimum of 3 years relevant HR experience in organizational development, performance management.
- Project management skills, employee experience, and design thinking knowledge would be an added advantage.
- Professional Certification: CIPM, PHRI, SHRM is an added advantage
Application Closing Date
1st April 2022.
Job Title: Retail Cluster Head
Location: Abeokuta, Ogun
Job Type: Full-time
Specialization(s): Sales/Retail/Marketing
Job Summary
- To create and fully take all sales opportunities, drawing in prospective retail customers to achieve financial targets through sales and cross-sales within assigned products programs, service management systems, and overall cluster targets.
- To constantly meet and or exceed the cluster target on monthly basis.
Job Description
Sales Management:
- Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross-selling, and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of these opportunities.
- Co-ordinates cross-selling opportunities with other business departments like corporate solutions, EFT, virtual banking, and other E-business products for possible personal market businesses/ opportunities.
- Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carries out reviews on the previous performance jointly plan for the month ahead.
- Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
- Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
- The collective targets for the MAs and RMOs are the sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.
Risk management:
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
- Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
- Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with the Bank’s policies.
- Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
- Accountable for operating responsibly within the parameters of approved delegations.
Financial management:
- Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
- Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
- Review actual figures in the Branch Balance Sheet, Profit, and Loss against budget and/or against past months’ performance, and investigate undue variations.
- Drive the growth of retail deposits, loans, and overdrafts to increase the profitability of the Branch.
Customer service:
- Understand retail customer base and identify opportunities to build and grow profitable relationships.
- Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self-development (coaching and training) for improved service delivery.
- Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent a recurrence.
- Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Identify opportunities to migrate retail customers to more appropriate, cost-effective channels.
- Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers, and the Branch guards.
People management:
- Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Responsible for the development and retention of relevant skills in order to meet retail business needs.
- Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensure skills assessments and competency-based training takes place as and when required.
- Create an environment in which learning and development are emphasized and valued.
- Take personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation, and effectiveness of all direct and indirect reports.
- Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
- Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.
Job Experience
Below are the qualifications required to work as a Retail Cluster Head:
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: 5-8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills
- Good communication skills
- A commitment to excellent customer service
- Strategic thinker and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team.
Application Closing Date
31st March 2022.
Job Title: Retail Cluster Head
Location: Ondo
Job Type: Full-time
Specialization(s): Sales/Retail/Marketing
Job Summary
- To create and fully take all sales opportunities, drawing in prospective retail customers to achieve financial targets through sales and cross-sales within assigned products programs, service management systems, and overall cluster targets.
- To constantly meet and or exceed the cluster target on monthly basis.
Job Description
Sales Management:
- Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross-selling, and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of these opportunities.
- Co-ordinates cross-selling opportunities with other business departments like corporate solutions, EFT, virtual banking, and other E-business products for possible personal market businesses/ opportunities.
- Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carries out reviews on the previous performance jointly plan for the month ahead.
- Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
- Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
- The collective targets for the MAs and RMOs are the sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.
Risk management:
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
- Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
- Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with the Bank’s policies.
- Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
- Accountable for operating responsibly within the parameters of approved delegations.
Financial management:
- Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
- Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
- Review actual figures in the Branch Balance Sheet, Profit, and Loss against budget and/or against past months’ performance, and investigate undue variations.
- Drive the growth of retail deposits, loans, and overdrafts to increase the profitability of the Branch.
Customer service:
- Understand retail customer base and identify opportunities to build and grow profitable relationships.
- Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self-development (coaching and training) for improved service delivery.
- Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent a recurrence.
- Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Identify opportunities to migrate retail customers to more appropriate, cost-effective channels.
- Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers, and the Branch guards.
People management:
- Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Responsible for the development and retention of relevant skills in order to meet retail business needs.
- Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensure skills assessments and competency-based training takes place as and when required.
- Create an environment in which learning and development are emphasized and valued.
- Take personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation, and effectiveness of all direct and indirect reports.
- Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
- Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.
Job Experience
Below are the qualifications required to work as a Retail Cluster Head:
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: 5-8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills
- Good communication skills
- A commitment to excellent customer service
- Strategic thinker and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team.
Application Closing Date
31st March 2022.
Job Title: Retail Cluster Head
Location: Ekiti
Job Type: Full-time
Specialization(s): Sales/Retail/Marketing
Job Summary
- To create and fully take all sales opportunities, drawing in prospective retail customers to achieve financial targets through sales and cross-sales within assigned products programs, service management systems, and overall cluster targets.
- To constantly meet and or exceed the cluster target on monthly basis.
Job Description
Sales Management:
- Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross-selling, and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of these opportunities.
- Co-ordinates cross-selling opportunities with other business departments like corporate solutions, EFT, virtual banking, and other E-business products for possible personal market businesses/opportunities.
- Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carries out reviews on the previous performance jointly plan for the month ahead.
- Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
- Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
- The collective targets for the MAs and RMOs are the sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.
Risk management:
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
- Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
- Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with the Bank’s policies.
- Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
- Accountable for operating responsibly within the parameters of approved delegations.
Financial Management:
- Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
- Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
- Review actual figures in the Branch Balance Sheet, Profit, and Loss against budget and/or against past months’ performance, and investigate undue variations.
- Drive the growth of retail deposits, loans, and overdrafts to increase the profitability of the Branch.
Customer Service:
- Understand retail customer base and identify opportunities to build and grow profitable relationships.
- Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self-development (coaching and training) for improved service delivery.
- Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent a recurrence.
- Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Identify opportunities to migrate retail customers to more appropriate, cost-effective channels.
- Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers, and the Branch guards.
People Management:
- Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Responsible for the development and retention of relevant skills in order to meet retail business needs.
- Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensure skills assessments and competency-based training takes place as and when required.
- Create an environment in which learning and development are emphasized and valued.
- Take personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation, and effectiveness of all direct and indirect reports.
- Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
- Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.
Job Experience
Below are the qualifications required to work as a Retail Cluster Head
- Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: 5-8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills
- Good communication skills
- A commitment to excellent customer service
- Strategic thinker and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team
Application Closing Date
31st March 2022.
Job Title: Head, Trade Services
Location: Nigeria
Employment Type: Full Time
Specialization: Trade Services/Central Operations
Job Summary
- To deliver efficient services to customers, meet their numerous needs, coordinate operational activities in the department and ensure compliance of team members to bank procedures and regulatory authorities.
Job Responsibilities
- Provide overall leadership and direction for operations activities within the department
- Enhance team performance to achieve quality customer service delivery
- Ensure proper documentation of all transactions and authorize transactions within the applicable approval limit
- Ensure operational improvement and cost control through monitoring of approved expenses
- Ensure adherence to bank policies and procedures by all unit processor
- Monitor and evaluate the performance of subordinates
- Act as a facilitator at staff training (Branch Operators & Relationship Officers) on Trade Services products
- Initiate and accept relationship management (RMA) with existing and potential correspondence banks
- Effective Supervision and general co-ordination of the various activities in Trade Service
- Foreign and domestic Letter of Credit Services,
- Export
- Foreign Direct Investment
- Foreign Portfolio Investment
- Bills for Collection
- Invisible Payment Services
- Advanced Payment Guarantee
- Purchase and Utilization of Foreign Currency
- Compliance with Regulatory Authority guidelines
- Reconciliation of all Nosro Accounts,
- Form M Processing
- Processing of Pre-Arrival Assessment Report
- Cross Border Payment
- Processing of Form Q Payment
- Processing of Traveler Allowance and coordination of relevant report to CBN
- Monitoring onshore and offshore inquiries
- Collation of bank-wide Secondary Market Intervention Sales SMIS bid request and submission to the CBN.
- Analyze Trade activities and prepare a comprehensive report to the Management for monitoring and decision-making process.
- Joint calls to Trade customers (current and prospects).
- Coordination of all regulatory returns and reports- Central Bank of Nigeria, Federal Ministry of Finance, etc. as required
- Co-ordination of all Forex examinations; annual, biannual, quarterly, and spot
- Collaboration with Correspondence Banking team on management of trade lines
- Coordination of International Money Transfer Operation, IMTO
- Training of direct reports on operations dynamics of Trade and recent updates from regulators
- Automation & Simplification of Trade Process
- Monitoring and executing standard service level agreements and ensuring clients receive value-added service.
- Updating all staff and customers of recent updates from CBN
- Regular engagement with Correspondent banks for improved service
- Ensuring top-most Trade compliance as demanded by the Correspondent banking
- Regular Industry survey for latest practices
- Perform other duties as assigned by Head, Central Operations & Trade Services.
Job Experience
- Bachelor’s Degree in Sciences or Social Sciences. MBA/MSC/ACA/ACIB would be an advantage
- 7 Years post NYSC experience in Trade Services operations
- Broad understanding of Foreign Exchange Manuals
- Good knowledge of Letters of Credit
- Certified Documentary Credit Specialist (CDCS) will be an added advantage.
Application Closing Date
25th March 2022.
support@jobberpage.com