VACANCY: Customer Services Representative at 3Line Card Management Limited 445 views

Customer Services Representative at 3Line Card Management Limited

3Line Card Management Limited commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking, and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Customer Services Representative

Location: Victoria Island, Lagos
Employment Type: Internship

Job Summary

• Serves customers by providing product and service information; resolving product and service problems.

Job Functions

• Identify and assess customers’ needs to achieve satisfaction
• Use the organizational Enterprise System
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with the customer service manager to ensure proper customer service is being delivered
• Closeout or open call records.
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail, or social media.
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advice on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade the customer to reconsider cancellation
• Inform customer of deals and promotions

Requirements

• High School Diploma, general education degree or equivalent with 1 – 3 years of work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Are you a focused service-oriented person with good communication skills both written and verbal?
• Good organizational and problem-solving skills

How to Apply

Interested and qualified candidates should apply by using the “Login as candidate” button below and clearly indicate the Job Title in the provided message box.

Application Deadline  22nd December 2020.