Jafas & Sons Motor is recruiting for Female Customer Support Specialist
Jafas & Sons Motor Enterprises Nigeria Limited is recruiting suitably qualified candidates to fill the position below:
Job Title: Female Customer Support Specialist
Location: Lagos, Ibadan, Akure, Oshogbo, Owerri, Asaba, Port Harcourt, Uyo
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
Requirements
- Experience as a Customer Support Specialist or similar role.
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- B.Sc in Information Technology or relevant Diploma.
Application Closing Date
27th December 2019.
How to Apply
Interested and qualified candidates should forward their CV by using the “Login as candidate” button and clearly indicate the job title in the provided message box.
support@jobberpage.com